I have a ZOOM PRO account, using Version: 5.16.10 (26186) and wanted to change some settings, but was asked to contact the account admin to ask for permission. On further investigation with the useless zoom bot and after rounds and rounds of asking questions that were not answered, I found out that my account is a "null account type", but the bot couldn't give me any further information on this. (It was only referring me to deactivated accounts, which has nothing to do with my situation as I am using and paying for my zoom regularly.)

I have no idea, what a "null account" is and why I have only a limited use of my own account as I am the only person using this! The only thing that I could imagine is that there is a mix up in zoom's admin as I have had another account previously with another email. They might have added this account to the original one, but there is no way how I could find that out as the bot has no clue and the there is no way to get to a human.
(What a frustrating experience! And I am quite a troubleshooter! I wonder what do people do that have not tech gene in them when they encounter a zoom issue!?)
Any ideas? Grateful for your help

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.

Best regards,

Rafal

Buenos días! La cuenta de gmail de mi esposa fue dada de baja. La cuenta de zoom (paga) asociaciada a dicha cuenta no puede ser utilizada por este motivo. Me gustaría poder cancelar la suscripción, pero no podemos realizarlo atraves de su cuenta de gmail (ya que esta cancelada) como debo proceder? Gracias

Hi,

I am the account owner in our college and I was wondering whether it is possible to change or add information to the activation mail sent to new users. Especially bothering me is that my email address is displayed in there, therefore I get many reply messeges from pending users, and would want them to see our IT support email instead.

Haven't found anything about this in support.zoom.

Thanks;

Tal.

Hey, guys! 😽

Looks like Zoom tech support staff went on vacation, because I can't get answers on my paid account.
I'll try my luck to ask you for help. 🤞🙏

Here's what I wrote to them:

Hello, I have two questions I'm concerned about:

1) Can I untether my card without canceling my subscription? It is more convenient for me to make a renewal decision closer to the end of the period.

2) If I can only untether my card by canceling my subscription, will I still have access to cloud storage after canceling my subscription but during the paid account period?

Why it is so difficult to find an email that I can correspond with Zoom billing and payment department? I cannot find any email address except the one I RECEIVED [***********]. However upon replying to it, it is always mail unreached. 

I have entered all known possible contacts page for billing but not able to find any email direct to Zoom billing and payment. The chatbox also not able to give me one. Please help.