Hi i need to contact billing team 

i was register a wrong Email and i got paid for $20.98 which email is *********** instead of

***********

Could you please help me change a plan that i got paid on *********** to *********** ?

if any question please contact me via *********** quickly.

Thanks, 

Pinitnant

***********

El error radica en que esta cambiando el . y la , en las cifras de cobranza

este mensaje aparece en todas partes

"Su cuenta tiene un saldo pendiente de MX$ 2,296.00. Si no paga su saldo, perderá el acceso a todas las características de pago ya las grabaciones en la nube. Haga clic aquí para pagar sus facturas pendientes o haga clic aquí para obtener soporte. "

Aquí todo “normal”

En el Historial de pagos muestra

"Tiene 1 factura pendiente con un saldo total de 2,295,63 MX$"

Y al tratar de hacer el pago por cualquier medio me dice que no tengo fondos suficientes y en soporte puse un tiket y ya tiene más de 12 días

No me deja cambiar la moneda para hacer el pago en dólares que seria mucho más fácil

¡Ayuda!

I followed the process to change the email address on my basic account and received the email to confirm the change. Unfortunately there was no prompt to remove the 2 factor authentication first, and I can no longer login. The authenticator app is connected to my old email address so it doesn't recognise the codes. 

I don't have recovery codes.

I can't do a password reset as it wants a code.

I can't contact support directly as it's a basic account.

I can't upgrade the account as I can't login.

Chatbot is useless.

How can I get it reset?

Hi Guys,

My Zoom client has not been used for a while because it cannot log in to the account.

Another issue is that it uses webmail whose hosting is currently not renewed.

After I tried to renew the hosting and webmail to the new account, I attempted to reset the password for the Zoom account using the registered email. However, multiple times I did not receive the verification email from Zoom.

I have already set up a whitelist for Zoom emails and IP addresses based on the instructions found on the Zoom blog, but I still cannot receive the verification email.

Has anyone experienced the same issue? I appreciate your assistance.

Anyway, my Zoom client is using Zoom Premium.

Thank you.

I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are below
My Request - BIL0166353

https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_id=207c5a71c3e2b950a80f2965e0013120