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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Use of ZOOM is limited to 40 minutes,

GOUDCHAUX
Newcomer
Newcomer

I have a Contract with no time limit.

I have been debited on January 12th of my monthly payment.

F. Goudchaux

1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

Although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.
Using the search bar locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.

Screenshot 2024-01-11 at 11.07.38 AM.png


After choosing the User Type (Licensed),  select the license.
Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-...


Regards

If my reply helped, don't forget to click the accept as solution button!