Use of ZOOM is limited to 40 minutes, | Community
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Newcomer
January 26, 2024
Question

Use of ZOOM is limited to 40 minutes,

  • January 26, 2024
  • 1 reply
  • 0 views

I have a Contract with no time limit.

I have been debited on January 12th of my monthly payment.

F. Goudchaux

1 reply

Community Champion | Customer
January 26, 2024

Hello,

Although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.
Using the search bar locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.


After choosing the User Type (Licensed),  select the license.
Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-as-basic 


Regards

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