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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Zoom One Pro has different price between Android and Web

Why does Zoom pricing show IDR 145,538 /month, while the Android app shows IDR 209,000/month? Both prices are for Zoom One Pro.

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2023-09-20
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2023-09-20
belmek
By belmek
• Newcomer
reply-icon Latest Reply -  2024-03-21

How to complain!!!

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did n... Show more

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did not send me an invoice either! who can help me


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2024-03-21
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2024-03-21
leoqin
By leoqin
• Newcomer

退订40天之后,没有收到退款

今年二月份,立即对zoom提出退订,银行卡退款迄今为止未收到退款。但zoom账户始终显示“已进入电子账户的状态”。如何将电子账户的钱转入银行卡中?

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2024-03-20
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2024-03-20
newworldbobchen
By newworldbobchen
• Newcomer

Subscription not working

I made my payment for the Zoom One pro license but still, my account is with Zoom one basic.

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2024-03-20
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2024-03-20
rishie
By rishie
• Newcomer

How to revert to an older version of zoom

Does anyone know how to do this? I have tried going through zoom rooms then selecting devices but there is no option to downgrade?

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2024-03-20
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2024-03-20
alpamano
By alpamano
• Newcomer

Unassociate and Zoom Phone

What happens to my Zoom Phone number if I unassociate myself from my company account? Does it stick with me on the new account or does it go back to my company account? 

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2024-03-20
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2024-03-20
z00mxgameb0y
By z00mxgameb0y
• Zoom Partner

MSME Certificate

how can I get ZVC India Private Limited(Zoom)  MSME certificate? 

 

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2024-03-04
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2024-03-04
DwarikaBC
By DwarikaBC
• Newcomer
reply-icon Latest Reply -  2024-03-20

Renewal payment error Please solve this problem.

Krishik sarvodaya foundation coordinator trying to renewal of zoom one pro product  sice one week  but Not payment process completiong.   error will occur while payment zoom subscription

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2024-03-20
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2024-03-20
ksftumkur1992
By ksftumkur1992
• Newcomer

School Free Education account

Hi, I been having the issue where I do not have the free student account that has meetings longer than 40 minutes unlocked eventhough I have been using my university email for it. Is there any way I can fix this or allow the student plan to work? 

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2024-02-07
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2024-02-07
sandyvo
By sandyvo
• Newcomer
reply-icon Latest Reply -  2024-03-19

Resolved! Spanish Company VAT registration

I am trying to buy a zoom meeting license for my company. After registering I try to upgrade, but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do? Playing.. I found i can enter ... Show more

I am trying to buy a zoom meeting license for my company.

 

After registering I try to upgrade,  but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do?

 

  • Playing.. I found i can enter my personal VAT and it is accepted, but I need an invoice as a company

I would need license issued by Friday

 

Thank you in advance,

  Rafa


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2022-03-07
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2022-03-07
rimedio
By rimedio
• Explorer
reply-icon Latest Reply -  2024-03-19
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