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money is taken out of account but forgot the zoom account. please help in finding the account detail


Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back. 


Thank you. 



Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @srip


 If you remember the email that you used for the pro account you can simply go to forgot password, enter the email address used for the pro account, and then change the password using the forgot password link that Zoom will send to your inbox using the no-repy  @   domain. If you need further assistance, for billing questions it is always better to reach out to Billing directly using this link


Please let me know if there is anything further that I can do to assist you. 

Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?