Issue with Zoom Pro Subscription – Active in Apple ID but Not Recognized in App

[Viktorii]

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan.

I’ve already tried the following troubleshooting steps:

• Signed out and back into the Zoom app using the same email linked to my Apple subscription.
• Restarted the device.
• Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.

Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features?

[MGSR · Accepted solution]

Hello @Viktorii!

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for troubleshooting paid accounts showing as basic. 

Let us know if it helps or if you need further assistance.

[MGSR]

Hi @Viktorii!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @Viktorii!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!