How do I file a complaint?

[Ralph2]

Hi

Does anybody know where I send an email to complain about poor service from a human on the chatbot?

I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.

Any help would be appreciated.

Cheers

[S_K · Accepted solution]

Hi there!

When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience. 

If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

[S_K · Accepted solution]

Hi there!

When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience. 

If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️

[NickDPT]

Zoom customer service is becoming a joke to me. Whenever I ask more than a few questions about how things are run or manage my account, the associate ends the live chat. It is so frustrating!

Zoom, this needs to be addressed in some fashion.

[S_K · Accepted solution]

Hi Nick,

Please use the Feedback Form to report your experience. You can also submit a ticket found at the bottom of the Contact Us page.

[AdelAzmy]

Hi, I have a problem as when i creating a meeting it last only for 40mins, and i have pro account, so it should last as much as needed, pls check and sort it out

[S_K]

Hi @AdelAzmy 

Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.

[WTF2]

I am having the exact same problem.  Zoom is extremely unhelpful.  It seems that they expect us to figure it out on our own.  Their customer service is non-existent.  

[S_K]

Hi @WTF2 

Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.

Answers to most of your questions can be found faster by searching Zoom Support.