I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not.  Is there anyway I can get around this?  And because I'm not a premium user, I am unable to speak with anyone.  Sucks!!!

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .
How can I email someone about this who can look into what happened? The chatbot, never led to any results.

Thx.

Hello there

I am the company admin and I purchased two licences for my colleagues.

I am not using Zoom except for organising the purchase for the team and sort out the billing.

I set up myself as Basic and added two purchased users however, 1 users is constantly with Pending status even after accepting the invite.

Can you help?

What is the turnaround from Basic to Licenced user after accepting invite?

Thank you

Su

Hello,

Our business account was automatically renewed and we been charged without any notice. We did NOT wanted to continue the subscription but it was renew without our consent. 

How can we cancel it and get a refund please?

It's very frustrating when you get renew automatically without any notice!

Thanks for help I hope it can be sorted out...