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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! change plans

Hello
I had contracted the Zoom One Pro plan but I purchased the large meeting plan for 500 spectators.

Can I cancel the pro one plan without losing its benefits and stay only with the large meeting plan?

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2024-01-26
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2024-01-26
Marcos8
By Marcos8
• Explorer
reply-icon Latest Reply -  2024-06-13

Resolved! My email is different in the Native app vs. the Web app.

Not sure how to change this, since the email in the Native app is one I no longer have access to. I created a new acct using my Apple account, but it somehow linked both accounts (perhaps due to name and phone number?). Then I tried removing all Zoom... Show more

Not sure how to change this, since the email in the Native app is one I no longer have access to.

 

I created a  new acct using my Apple account, but it somehow linked both accounts (perhaps due to name and phone number?). Then I tried removing all Zoom apps and data and reinstalled. Same problem.

 

I'm running on a MacBook Pro with M2 Max, using Zoom 6.0.11 (35001)


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2024-05-29
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2024-05-29
t275dwv
By t275dwv
• Newcomer
reply-icon Latest Reply -  2024-06-13

Resolved! Signed with an mistaken email

Last Saturday, I signed in with a Pro Plan using a mistaken email, I used puntoycoma.sv, instead of my correct email pycoma.sv. I reported this but I didn't have an answer, so I made another subscription with my correct email. The thing is, that I wa... Show more

Last Saturday, I signed in with a Pro Plan using a mistaken email, I used puntoycoma.sv, instead of my correct email pycoma.sv. I reported this but I didn't have an answer, so I made another subscription with my correct email. The thing is, that I want to cancel the subscription with the mistaken email because I can't log in and I am not going to use it. Can you help me please?


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2024-05-28
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2024-05-28
geiyas
By geiyas
• Newcomer
reply-icon Latest Reply -  2024-06-13

Resolved! Simultaneous Meetings

For this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068522 - use case for being able to host 2 meetings simultaneously - do the meetings have the same link/ URL? 


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2024-04-10
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2024-04-10
ovieuser
By ovieuser
• Newcomer
reply-icon Latest Reply -  2024-06-13

Single Sign On - Pro provisioning

Hi,

 

I have configured Zoom SSO and Auto provisioning, but some user that are being added is requiring to confirm email address which does not happen to other users. any idea how can this be resolve?

 

 

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2024-06-12
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2024-06-12
Rraiizel
By Rraiizel
• Newcomer
reply-icon Latest Reply -  2024-06-13

Tiempo de conexión

Bueñas tardes: Hice un pago de servicio mensual y me corta a los 40 minutos. No puedo comunicarme con servicio al cliente en español.

¡Ayuda por favor! 

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2024-04-29
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2024-04-29
dav3
By dav3
• Newcomer
reply-icon Latest Reply -  2024-06-13

Resolved! Zoom doesn't care about error 1132

So, basically the error 1132 is when APPARENTLY one person has violated the zoom's rules. Apparently because they have a very stupid policy, they don't even try to send an alert or something similar before to block the MAC address of a device, and ex... Show more

So, basically the error 1132 is when APPARENTLY one person has violated the zoom's rules. 

 

Apparently because they have a very stupid policy, they don't even try to send an alert or something similar before to block the MAC address of a device, and exactly , they don't blocked the profile like a lot of times i read here, they pretend to say they block profiles, but actually they block physical machine.

 

But they wanna tell us they are so kind they forgive us the first time if we have been. bad kids, but only the first time.

 

So if you have bought for instance a second hand laptop from a pretty bad kid, you are so happy to have saved maybe a lot of money, but when you tried to download zoom and use it as usual, you are gonna to discover you can't use zoom. Ever. With the laptop you just bought it. And the stupid thing, is that at the beginning you don't understand whats going on, so you try to enter on zoom with your phone, and it works perfectly..  so with your heart full of hope, you try to send the famous "report" to discover that Sara answers you saying you have been a bad kid, and we told you already once, so this is the second time and no! Your laptop won't able to have the access on zoom anymore.

And you could try to answer to the amazing Sara saying that actually you have just bough that laptop, and saying but when or how I have been a bad kid, tell me what I did, or why if I did something wrong my profile works perfectly with another device! But Sara won't answer you ever anymore. Especially if you are poor guys and you don't pay I dunno how much for some super special premium account. In that case I'm ignorant, I've no idea if there is a Sara.02 more kind that actually is gonna solve your problem. Lucky you in that case to be richer than me. I can't afford Sara.02, sorry, apparently I'm a bad and poor kid.

 

The most funny part is that totally random I receive an email of John where he was asking me to please give to him the details of the meeting where something happened. 

He was asking to me.

Yes, he was asking to me, after 2 or 3 emails where I WAS ASKING THEM to give me the details of the meeting where apparently I was a bad kid. 

 

So good luck guys. They don't care at all if some of us has the error 1132, because now they are making so much money in the world from the pandemic, that you really think they wanna spend energy for a proper customer service for few poor kids? 

 

Best of luck to everyone. 

 

(sara I love you, you know it.. c'mon..)


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2023-08-22
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2023-08-22
jakco
By jakco
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Resolved! Error Code 1132

I am getting the error code 1132 come up and it is not allowing anyone to sign in on zoom on the app, its becoming rather frustrating and when `I raised a ticket no help or support was offered but it was insinuated that if I paid for a subscription t... Show more

I am getting the error code 1132 come up and it is not allowing anyone to sign in on zoom on the app, its becoming rather frustrating and when `I raised a ticket no help or support was offered but it was insinuated that if I paid for a subscription that then I will be get help, please can someone help ive raised the report, tried deleting the app/removing from files and re downloading yet I still get the same problem can someone please put me out my misery


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2023-08-25
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2023-08-25
SLAMMIEL
By SLAMMIEL
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Resolved! Error 1132

No puedo abrir sesión ni asistir a reuniones desde la app en ios, desde el navegador o en Android sin problemas.

He intentado usar distintas redes WiFi, sin solución. 

He contactado con Trust and Safety, y tampoco me Dan solución. 

Alguien me ayuda

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2023-08-30
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2023-08-30
Odinn21--
By Odinn21--
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Zoom for Healthcare

Is the Zoom for Healthcare Pro plan the same as the Basic Pro plan? The only difference is selecting and signing the BAA (Business Associate Agreement) option?

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2024-05-07
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2024-05-07
lesgennaro
By lesgennaro
• Newcomer
reply-icon Latest Reply -  2024-06-13
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