Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Tasks
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Sessions
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Frontline
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation
    • Tasks

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events and Webinars
    • Sessions
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    • Zoom Events & Sessions Experts
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Rewards & Recognition
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 571
  • Admin 399
  • Agent & Supervisor Experience 18
  • Analytics and Reports 13
  • Best Practices 2
  • Billing & Invoices 930
  • Customer Stories 79
  • Customer Success Stories 3
  • Desk phones and devices 1
  • Education 5
  • Financial Services 4
  • Meeting Features 5
  • Messaging features 3
  • Other 633
  • Payment Methods 271
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 629
  • Upgrade Account 349
  • User & Role Administration 60
  • Workforce Management 1
  • Zoom Virtual Agent 28
Weekly Leaderboard
User Count
Mandel
Community Champion | Employee Mandel
4
S_K
Community Champion | Employee S_K
3
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

We can not do payment from the zoom account for the Zoom for Education plan

Hello, we are difficulties with the payment for the  Zoom for Education plan that we used to earlier. We are trying to make payment for zoom for education, but the payment process does not go through. Could you please assist with this issue?  

Posted in Billing & Account Management
  • 738 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Posted in Billing & Account Management
  • 738 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Aina
By Aina
• Newcomer

Quiero cambiar el usuario de owner

Hola quiero cambiar de Owner, el que se encuentra actual es: ***********, pero no recuerdan la contraseña y además la persona ya no trabaja y el correo ya no existe. Por eso queremos que el owner actual sea: ***********

Posted in Billing & Account Management
  • 748 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Posted in Billing & Account Management
  • 748 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
JuanLopez
By JuanLopez
• Zoom Partner

Resolved! Login not possible from second laptop

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not. Today, after purchasing a Zoom account, I could not login from the laptop th... Show more

When our organization had a free subscription, I was able to login to a scheduled meeting on one of two different laptops. This because one has video and the other does not.  Today, after purchasing a Zoom account, I could not login from the laptop that has video working. I could only login from the laptop that I used to purchase the Zoom account (without video). I need a solution. 


Show less

Posted in Billing & Account Management
  • 1.9K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
Posted in Billing & Account Management
  • 1.9K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
504
By 504
• Explorer
reply-icon Latest Reply -  2024-04-23

CHANGE EMAIL

I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not. Is there anyway I can get around this? And because I'm not a premium user, I am unable to speak with anyo... Show more

I'm attempting to change to another email address but it keeps telling me that I already have an account for the new email address and I do not.  Is there anyway I can get around this?  And because I'm not a premium user, I am unable to speak with anyone.  Sucks!!!


Show less

Posted in Billing & Account Management
  • 916 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
Posted in Billing & Account Management
  • 916 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
TerriR
By TerriR
• Newcomer
reply-icon Latest Reply -  2024-04-23

Ugrade account

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .How can I email someone about this who can l... Show more

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .
How can I email someone about this who can look into what happened? The chatbot, never led to any results.

Thx.


Show less

Posted in Billing & Account Management
  • 878 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Posted in Billing & Account Management
  • 878 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Barthaa
By Barthaa
• Newcomer
reply-icon Latest Reply -  2024-04-23

Zoom Chat is VERY UHELPFUL

Zoom Chat should be available to all users who pay. I pay for zoom and webinars as well.  It's absurd that Zoom cannot support it's customers!  

Posted in Billing & Account Management
  • 828 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Posted in Billing & Account Management
  • 828 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
GGCA
By GGCA
• Newcomer

Can the admin have Basic and assign licenced users to others?

Hello there I am the company admin and I purchased two licences for my colleagues.I am not using Zoom except for organising the purchase for the team and sort out the billing.I set up myself as Basic and added two purchased users however, 1 users is ... Show more

Hello there

 

I am the company admin and I purchased two licences for my colleagues.

I am not using Zoom except for organising the purchase for the team and sort out the billing.

I set up myself as Basic and added two purchased users however, 1 users is constantly with Pending status even after accepting the invite.

Can you help?

 

What is the turnaround from Basic to Licenced user after accepting invite?

 

Thank you

 

Su


Show less

Posted in Billing & Account Management
  • 767 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Posted in Billing & Account Management
  • 767 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-23
Suz88
By Suz88
• Newcomer

Tôi bị nợ hóa đơn tín dụng

Trước đây tôi dùng thẻ tín dụng đăng ký gói 1 năm trên zoom. Hiện tại thẻ đó đã hủy và zoom đã tính nợ vào thẻ đó. Hiện tại tôi đã cập nhật thẻ mới làm sao để tôi trả nợ được 

Posted in Billing & Account Management
  • 586 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
Posted in Billing & Account Management
  • 586 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
quangdungdbd1
By quangdungdbd1
• Newcomer

What time license will expired?

Hi there, 

My license will expire on the 26th. It just so happened that on that day there was an important meeting that I had scheduled. The question is, at what time will the license expire and cannot be used?

Thank You.

 

regards, 

Adith

Posted in Billing & Account Management
  • 1.6K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-01-24
Posted in Billing & Account Management
  • 1.6K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-01-24
adith
By adith
• Newcomer
reply-icon Latest Reply -  2024-04-22

automatic renewal - renewed and charged without notice

Hello, Our business account was automatically renewed and we been charged without any notice. We did NOT wanted to continue the subscription but it was renew without our consent. How can we cancel it and get a refund please? It's very frustrating whe... Show more

Hello,

 

Our business account was automatically renewed and we been charged without any notice. We did NOT wanted to continue the subscription but it was renew without our consent. 

 

How can we cancel it and get a refund please?

 

It's very frustrating when you get renew automatically without any notice!

 

Thanks for help I hope it can be sorted out...


Show less

Posted in Billing & Account Management
  • 493 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
Posted in Billing & Account Management
  • 493 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-04-22
androo
By androo
• Newcomer
  • « Previous
    • 1
    • …
    • 104
    • 105
    • 106
    • …
    • 370
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros