I have a paid subscription with Zoom. I used my old office email to create the account. Now, I want to cancel the subscription. I can’t log in to my account since a verification code is required to log in. The verification code is sent to my old email address which I can longer access. I have been paying Zoom for more than a year now and I can’t even use the benefits of the subscription.
Hello @CSBautista
Welcome to the Zoom Community! Thank you for your contribution and we're glad to have you here.
You would need to change the email address first to have access on the account, once you have access you can cancel the subscription.
If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:
You can read more in this article.
Have a great day!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
