cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Downgrading from Pro to basic

Lisa24
Newcomer
Newcomer

‎2024-06-18 02:40 AM

I want to downgrade my subscription from Pro to basic but it is not allowing me. 

We now use Teams for meetings for the past one year so paying for Zoom is a waste but it is not allowing me. What can i do?

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2024-06-21 03:38 PM

Hi @Lisa24 

 

Please refer to Zoom Support article Canceling your subscription. Note that a cancellation will be effective at the end of the current service period.

 

If you purchased through Google Play or Apple, Zoom has no record of your payments. You must contact them directly to cancel.

0 Likes