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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Licenses for alternative hosts

I really desperately need to add a licensed user for my Pro account. How do I add or pay for a licensed user to be an alternative host? I need the host to start the meeting and to be able to mute people. I have a pro account. The account message says... Show more

 I really desperately need to add a licensed user for my Pro account. How do I add or pay for a licensed user to be an alternative host? I need the host to start the meeting and to be able to mute people. 

 

I have a pro account. The account message says that I can purchase more licenses for users on this account. HOWEVER, when I click on that link, it sends me to a main page and there is no place to purchase this additional license.

 

How do I buy a user license for someone to be an alternative host on my account?

Do I need a business license?
Thanks
Deena Larsen


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2024-01-03
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2024-01-03
DeenaLarsen
By DeenaLarsen
• Newcomer
reply-icon Latest Reply -  2024-08-23

"Required field Not Completed: State/Province"

In the attempt to update my bank card details, all was ready, and so I clicked. Then the system of Zoom began to demand this: "Required field Not Completed: State/Province". So the update was impossible, but when I was searching the entire page, ther... Show more

In the attempt to update my bank card details, all was ready, and so I clicked. Then the system of Zoom began to demand this: "Required field Not Completed: State/Province". So the update was impossible, but when I was searching the entire page, there was no location to write such details, like "state" (up here in Northern Europa). I use Zoom's Pro version, if that matters. Has anyone faced this, and how you solved it ?


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2023-03-26
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2023-03-26
Jay108
By Jay108
• Newcomer
reply-icon Latest Reply -  2024-08-22

Resolved! I need a receipt for a recent payment

I didn't receive a receipt for a recent payment.  I need to have one emailed to me for reimbursement

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2024-08-09
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2024-08-09
troychertok
By troychertok
• Newcomer
reply-icon Latest Reply -  2024-08-22

Resolved! Request Commitment for Customer to Change Payment Card Information!

We would like to know from you to provide a commitment for customers if we can change the payment card from the Zoom admin portal without any issues. Currently, we are using the card who resigned from our company and we need to update it with our car... Show more

We would like to know from you to provide a commitment for customers if we can change the payment card from the Zoom admin portal without any issues. Currently, we are using the card who resigned from our company and we need to update it with our card.


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2024-08-08
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2024-08-08
ACN
By ACN
• Newcomer
reply-icon Latest Reply -  2024-08-22

Resolved! Cancellation date

If I open a Pro account and pay  monthly,  I presume the account renews on the same date every month.  If I want to cancel that account, when will it take effect?

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2024-08-07
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2024-08-07
BobZo
By BobZo
• Newcomer
reply-icon Latest Reply -  2024-08-22

Changing Zoom Login Method

Good evening, everyone!I hope this message finds you well.I'm experiencing some issues. We have a Zoom account that we use with a group of people from an organization, but many of these people are not very tech-savvy. Currently, we're logging in usin... Show more

Good evening, everyone!

I hope this message finds you well.

I'm experiencing some issues. We have a Zoom account that we use with a group of people from an organization, but many of these people are not very tech-savvy. Currently, we're logging in using the "Sign in with Google" option. We would like to start logging in directly to Zoom by entering the email and password. Is this possible?

I look forward to your response.

Best regards,


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2024-05-31
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2024-05-31
CongregaçãoIcar
By CongregaçãoIcar
• Newcomer
reply-icon Latest Reply -  2024-08-22

One Pro Abo bezahlt aber Lizenz bleibt Basic

Hallo! Ich hoffe, jemand kann mir helfen - ich habe das One Pro Abo bezahlt (jährlich), meine Lizenz bleibt aber Basic - meine Sitzungen muss ich nach 40Minuten beenden. 

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2023-09-18
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2023-09-18
MariG
By MariG
• Newcomer
reply-icon Latest Reply -  2024-08-22

No-reply @ zoom.us - Old company name needs changing

When I get an email notification, in the 'no-reply @ zoom.us' it comes the 'From' field as a company name I used to work for years ago. There's nothing in my profile or user accounts that shows that old name. Any ideas where this could be? Thanks Show more

When I get an email notification, in the 'no-reply @ zoom.us' it comes the 'From'  field as  a company name I used to work for years ago.

 

There's nothing in my profile or user accounts that shows that old name. 

 

Any ideas where this could be?

 

Thanks


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2024-08-22
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2024-08-22
dialogica
By dialogica
• Newcomer

upgrade abo for one month

i have an abo for 100 people. 

As i run asession where up to 150 people will attend, i would need the bigger abo only for one month.

How can i do this?

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2024-08-21
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2024-08-21
brittav
By brittav
• Newcomer

Upgrading plan from pro with 100 participants to 500

When I upgrade my pro plan to the large meeting just for a month, does the change apply immediately? I wish to upgrade close to the needed day as much as possible.

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2024-08-21
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2024-08-21
Sampaguita
By Sampaguita
• Newcomer
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