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Billing & Account Management
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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

no llegan los mails de invitacion a los correos

Nuevamente agrego nuevo usuario para el licenciamiento pero no llega el correo electrónico para aceptar la invitación mi dominio es alemanhumboldt.edu.ec y no tengo ninguna restriccion que impida recibirlos, anteriormente todo estado funcionando con ... Show more

Nuevamente agrego nuevo usuario para el licenciamiento pero no llega el correo electrónico para aceptar la invitación mi dominio es alemanhumboldt.edu.ec y no tengo ninguna restriccion que impida recibirlos, anteriormente todo estado funcionando con esta cuenta tengo problemas específicamente ***********


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2022-02-01
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2022-02-01
cpalau
By cpalau
• Newcomer
reply-icon Latest Reply -  2024-09-24

Resolved! cancel upcoming annual subscription renewal

I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?

Posted in Billing & Account Management
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2022-08-11
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2022-08-11
Martown
By Martown
• Newcomer
reply-icon Latest Reply -  2024-09-24

Failing to add additional users

I am on a Pro subscription which offers up to 9 users, yet when I add additional team members there is a charge raised. How does ZOOM work for team members? 

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2024-09-23
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2024-09-23
CoSec8inSA
By CoSec8inSA
• Newcomer

Zoom subscription

Hello there!
Is it possible for me to pay a 2 year subscription at once with zoom?

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2024-09-23
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2024-09-23
DerrickML
By DerrickML
• Newcomer

Minimum Account Settings For Create A Meeting

What are the minimum account settings that are need for create a meeting?

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2024-09-23
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2024-09-23
Himansu
By Himansu
• Newcomer

Resolved! 1132 code

I use my paid Zoom account to attend Recovery meetings and spiritual classes but have been assigned an 1132 terms violation. I have no idea how this occurred. I have submitted an appeal and reported the error. Has anyone had success in getting their ... Show more

I use my paid Zoom account to attend Recovery meetings and spiritual classes but have been assigned an 1132 terms violation. I have no idea how this occurred.  I have submitted an appeal and reported the error. Has anyone had success in getting their account restored?


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2024-09-22
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2024-09-22
DRShorey
By DRShorey
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-09-23

Password reminders for enterprise users?

As an enterprise user I login to zoom using single-sign-on with my company email address.≫ Do I need to worry about a separate zoom password at all? ≫ Do I need to worry about "Your password will expire soon" email reminders?≫ If not, is there a way ... Show more

As an enterprise user I login to zoom using single-sign-on with my company email address.

≫ Do I need to worry about a separate zoom password at all? 

≫ Do I need to worry about "Your password will expire soon" email reminders?

≫ If not, is there a way to turn off the "please change your zoom password" email reminders?


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2024-09-23
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2024-09-23
Dolmenwood
By Dolmenwood
• Newcomer

Nominal tagihan

Halo warga +62,

Boleh dibantu diskusinya untuk nominal tagihan billing  $166.39, kalau di Rupiah kan apakah mengikuti kurs tanggal transaksi (berubah) atau senilai harga Rp 1.455.379 (sesuai penawaran zoom pro in Rp)?

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2024-09-22
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2024-09-22
ptr_rby
By ptr_rby
• Newcomer

Zoom support broken

I have just had a totally unproductive chat with the support bot, and then was unable to login to support page to raise a ticket....

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2024-09-21
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2024-09-21
RCTSzoom
By RCTSzoom
• Newcomer

paid invoice, yet have "Basic" plan

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. ... Show more

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud!

 

Is there someone to speak to? I have my invoice number and proof of payment.


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2024-05-30
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2024-05-30
delove
By delove
• Newcomer
reply-icon Latest Reply -  2024-09-21
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