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Dolce_Latte
Newcomer
Newcomer

‎2024-09-08 06:45 PM

After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-09-14 11:56 AM

Welcome to the Zoom Community, @Dolce_Latte.

 

 You need to contact your university’s Zoom admin, probably someone in the IT department. 


Ray -- check out the GoodClix website.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-09-14 11:56 AM

Welcome to the Zoom Community, @Dolce_Latte.

 

 You need to contact your university’s Zoom admin, probably someone in the IT department. 


Ray -- check out the GoodClix website.
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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-09-27 03:51 PM

Hi @Dolce_Latte!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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