Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.

Register today!
community.title
  • Products
    Zoom One

    Everything you need to work together, all in one place.

    Explore Zoom One's Collaboration Tools
    • Virtual Meetings
      Virtual Meetings

      Connect virtually from anywhere with Zoom Meetings

    • Team Chat
      Team Chat

      Collaborate together with Zoom Chat

    • VoIP Phone System
      VoIP Phone System

      Call the world with Zoom Phone

    • Online Whiteboard
      Online Whiteboard

      Create and brainstorm with Zoom Whiteboard

    • Conversational Intelligence
      Conversational Intelligence

      Rich conversation analytics to improve sales

    • Email and Calendar
      Email and Calendar

      Send and receive messages and calendar invitations

    • custom-zoom-products.custom-zoom-products.virtual-working-spaces-title
      Virtual Working Spaces

      Bring fluid interactions to hybrid teams with Zoom Huddles

    • Appointment Scheduler
      Appointment Scheduler

      Remove the hassle of traditional scheduling with Zoom Scheduler

    Zoom Spaces

    Innovative video solutions for every meeting space.

    • Conference Room Systems
      Conference Room Systems

      Bring meeting spaces online with Zoom Rooms

    • Connected Conference Rooms
      Connected Conference Rooms

      Conference Room Connector links existing rooms to Zoom

    • Workspace
      Workspace

      Innovative solutions for every space

    Zoom Events

    Solutions to host impactful virtual and hybrid experiences.

    Find a Solution for Every Event
    • Event Platform
      Event Platform

      Host hybrid and virtual events with Zoom Events

    • Single-Session Events
      Single-Session Events

      Elevate your brand with single session events powered by Zoom Sessions

    • Online Webinars
      Online Webinars

      Broadcast at scale with Zoom Webinars

    • Community Events
      Community Events

      Host and attend classes, group events, and more OnZoom

    Zoom Contact Center

    An omnichannel cloud solution optimized for video.

    • Cloud Contact Center
      Cloud Contact Center

      Engage customers with Zoom Contact Center

    • Virtual Agent
      Virtual Agent

      Deliver intelligent support with conversational AI

    • Workforce Engagement Management
      Workforce Engagement Management

      Optimize contact center agent performance and engagement

  • Solutions
    Industries

    Zoom solutions elevate collaboration across vertical use cases.

    Discover Zoom Industry Solutions
    • Education

      Enabling exciting new ways to teach, learn, and connect globally

    • Financial Services

      Transforming client engagement and employee experiences

    • Government

      Improving collaboration between agencies, ministries and constituents

    • Healthcare

      Connecting care, collaboration, and medical innovation

    • Manufacturing

      Real-time communication, anywhere in the world

    • Retail

      Bridging the in-store and online experiences

    Services

    Expert support and services for all your design, strategy, implementation, event, and hardware needs.

    • Global Services

      Global Services

    • Hardware options

      Hardware purchase and subscription options

    • Hardware as a Service

      Flexible subscription plans for hardware

    • Zoom Customer Managed Key

      Protect certain data at rest with your own encryption keys

    Developer Platform

    An open platform that allows developers to build Zoom apps and integrations.

    • Marketplace

      Explore thousands of apps that work with or within Zoom

      Explore over 1,500 apps in Zoom App Marketplace

    • Docs & Guides

      Documentation for building with Zoom's technology using SDKs, APIs, and webhooks

      Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs

    • Developer Forum

      Post your questions and get help from our developer community

    Partners

    Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.

    • Partner Solutions

      Explore Zoom's technology ecosystem

    • Find a Partner

      Find a trusted Partner

    • Become a Partner

      Learn about Zoom's Partner Programs

    • Partner Portal

      Access marketing & sales resources

    • Partner Learning Center

      Login to the Partner Portal and click 'Learn'

  • Resources
    Explore

    Discover new ways to use Zoom solutions to power your modern workforce.

    • Zoom Blog
    • Resource Library
    • Webinars and Events
    • Customer Stories
    • Zoom Trust Center
    Learn

    Access expert-led tutorials on Zoom products and features.

    • Learning Center
    • How-to Videos
    Connect

    Network with other Zoom users, and share your own product and industry insights.

    • Zoom Community
    • Developer Forum
    • Partner Portal
    Support

    Get documentation on deploying, managing, and using the Zoom platform.

    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download Zoom Client
    Download Zoom Client

    Keep your Zoom client up to date to access the latest features.

    Download Center
    Zoom Virtual Backgrounds
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Zoom One

    • Zoom AI Companion
    • Meetings
    • Team Chat
    • Phone System
    • Whiteboard

    Zoom Spaces

    • Rooms and Workspaces

    Zoom Events

    • Events and Webinars
    • OnZoom

    Zoom Contact Center

    • Contact Center

    Developer Platform

    • Marketplace
    All Products
  • Event Forums
    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
  • Customer Success Forum
    • Customer Success Forum
    • Customer Success Events
  • Quick Links
    • Zoom Status
    • Submit Feedback
    • Community Terms and Guidelines
    • Getting Started
    • Community Center
    • Happy Rewards
    • Social Corner
    • Community Champion Program
    • Billing & Account Management
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 296
  • Admin 207
  • Billing & Invoices 572
  • Customer Stories 19
  • Other 234
  • Payment Methods 156
  • Subscriptions 356
  • Upgrade Account 217
  • User & Role Administration 6
Top Happy Leaders
User Count
S_K
Community Champion | Zoom Employee S_K
18
Frank_TB
Community Champion | Customer Frank_TB
4
Ray_Harwood
Community Champion | Customer Ray_Harwood
2
Jeremy
Community Champion | Zoom Employee Jeremy
1
View all

Pinned Posts

  • 1405 Views
  • 0 Replies
  • 2 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

My subscription of large meeting not activated inspite of payment

My subscription of large meeting of 500 not activated inspite of payment done yesterday and in status it is showing active

2021-08-13
|
Posted in Billing & Account Management
Latest Reply 2023-06-07
VarunManek by VarunManek • Listener
  • 534 Views
  • 2 replies
  • 0 likes

Expiration TIME for Large Meeting add-on

Our Large Meeting one-month subscription ends on June 9, 2023. What time does that end? Thank you, Dawn

2023-06-07
|
Posted in Billing & Account Management
dlevreau by dlevreau • Listener
  • 75 Views
  • 0 replies
  • 1 likes

how do I change my email address?

how do I change my email address?

2023-06-01
|
Posted in Billing & Account Management
Latest Reply 2023-06-06
MobileDental by MobileDental • Listener
  • 250 Views
  • 2 replies
  • 0 likes

payment details delete

Hi, I need very speific help regarding the deletion of my financial details of payment in zoom account, how can I do it ? appreciate all of your help. Thank you.

2023-06-04
|
Posted in Billing & Account Management
Latest Reply 2023-06-06
houseofchurchbg by houseofchurchbg • Listener
  • 198 Views
  • 1 replies
  • 0 likes

Zoom One Pro users limited on meeting time

We have a Zoom One Pro account with a super admin owning the account and users within the account. Our users are limited to a 40 minute meeting even though this is a paid pro account. Has anyone run into this? What needs to be done (what license is n...

2023-06-05
|
Posted in Billing & Account Management
Latest Reply 2023-06-06
MaliaTPS by MaliaTPS • Listener
  • 202 Views
  • 1 replies
  • 0 likes

Why did Zoom withdraw some money from my bank account without my knowledge, when the refund from the

yesterday (Jan 5, 2023) I applied for a refund for the plan that I had canceled. but until now Zoom has not sent money to my bank account. precisely today (Jan 6, 2023) Zoom withdraws again the money in my bank account automatically which I don't eve...

2023-01-05
|
Posted in Billing & Account Management
Latest Reply 2023-06-05
Fybie by Fybie • Listener
  • 531 Views
  • 2 replies
  • 1 likes

Resolved! 5.11.3 upgrade, now zoom does not hear microphone

I have two MacAir platforms that were working fine with Zoom. But then the 5.11.3 upgrade occurred a few weeks ago, and now both no longer have any microphone coming through Zoom. iOS systems are OS X El Capitan 10.11.6 (old, I know, but the latest t...

2022-08-13
|
Posted in Billing & Account Management
Latest Reply 2023-06-05
Sollner01773 by Sollner01773 • Listener
  • 2510 Views
  • 6 replies
  • 0 likes

URGENT! Report of Zoom Recording Issue and Query about Upgrading to Licensed Account

Hello, I'm writing this to report an issue related to Zoom recording. Currently, I'm using a free Zoom account and I'm facing difficulty accessing my recorded Zoom sessions in the Zoom Cloud due to the limitation of my account. Hence, I'm seeking you...

2023-06-05
|
Posted in Billing & Account Management
RibkaKinanti09 by RibkaKinanti09 • Listener
  • 288 Views
  • 0 replies
  • 0 likes

GEO restriction

I have a UAE bank card linked to the site. The payment does not pass because of the GEO restriction. From which country does my card get debited to pay my ZOOM monthly subscription?

2023-06-05
|
Posted in Billing & Account Management
fireplayer by fireplayer • Listener
  • 115 Views
  • 0 replies
  • 0 likes

Moved Countries (Australia to Uk)

The only option I have is to totally close/cancel/delete my Zoom account - can anyone suggest how I do this? I've gone into my profile but the terminate account function is no visible! I'm unable to access my password & unable to do tech upgrades, ho...

2023-06-05
|
Posted in Billing & Account Management
LucyBettinson by LucyBettinson • Listener
  • 337 Views
  • 0 replies
  • 0 likes
  • « Previous
    • 1
    • …
    • 75
    • 76
    • 77
    • …
    • 206
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How-to Videos
    • Developer Platform
    • Zoom Merchandise Store
  • Download
    • Meetings Client
    • Zoom Rooms Client
    • Zoom Rooms Controller
    • Browser Extension
    • Outlook Plug-in
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
      • עברית
      • Ελληνικά
      • Українська
  • Copyright ©2023 Zoom Video Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros