I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud!

Is there someone to speak to? I have my invoice number and proof of payment.

Hi everyone

Sorry if this off piste but wondered if anyone had any advice.

- I am locked out of my paid account (know password and user ID) but at the passcode stage, this never appears in my inbox / spam folder.

Posting this using my free account.

Unfortunately I can't contact zoom support because on a free account you can't set up a ticket. To call you need a hostID which is locked in my account.

Any ideas how to contact zoom?

Cuando quiero anular mi plan Pro me envía a Googleplay diciendo que se contrató a través de esta plataforma

(Lo hice a través del móvil).

En Googleplay no aparece mi plan con lo que no tengo la opción de cancelar.

Alguien sabe que puede estar pasando? Gracias

Subject: Request for Investigation of Misuse in Online Class Session

Message:

Dear Zoom Support,

I hope this message finds you well. I am writing to request your help regarding an incident during an online class meeting hosted on Zoom, approximately four years ago, during the COVID pandemic.

A student joined the session with a Zoom display name similar to mine and shared inappropriate content (explicit videos), which caused significant issues for me. Unfortunately, I have been wrongly accused and am still facing backlash for something I did not do.

My name in the class meeting was Haisam Saeed. And the real culprit student Joined with a similar name as Haisum Saeed.

I kindly request that Zoom investigate this incident and provide any possible information (such as the email address or IP address) of the user who was responsible for joining and sharing the inappropriate content. I understand that user privacy is a priority for Zoom, but I hope your cooperation will clear my name from this situation.

Here are the details I have from the class:

• Meeting date/time: As it was long ago, so I didn't remember the specific date but I estimate it to be between April 2020 and July 2020
• Host/School name: Lahore Garrison Grammar School, Awan Town, Lahore
• My Zoom account details: ***********

Thank you for your understanding and support. Please let me know if I can provide any additional information to assist in resolving this matter.

Kind regards,
Haisam Saeed

Hi,

I have signed up for a membership with Zoom coaching.

I would like to stop the renewal as I did not managed to stop the transaction in time.

The merchant claimed that I attended their Zoom meeting and opened their emails, which are all not true.

I am using a free account, is there anyway I can check on my past Zoom sessions records, so that I can provide as evidence to my credit card company.

Thank you.

I'm having an issue with our Zoom account management. We have 3 accounts in total, but only 1 is assigned. When I try to assign the remaining 2 accounts, I get a message saying we've reached the limit and need to purchase more. This doesn't make sense since we haven't allocated all the accounts yet.

Could anyone please help us resolve this?