Compliance and Safety Team ERROR

[4Jordan]

I've got email for all of my already onboarded users:

Hello,

We've detected an issue with "email", associated with your Zoom account, that violates section 8(iv) of Zoom's Terms of Service . For this reason, this user has been suspended.

Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal.

Regards, Zoom Trust and Safety

Story: Got 100 licenses, was trying to move from GOTOconnect to Zoom Phone, got 100 licenses, and was trying to set up everything and scheduled couple of port ins, 1 number already got ported in. While my users were signing up with the email invitation they received account got disabled and everyone got that email. At that time I was setting up the IVR/Group call settings. Submitted appeal, got rejected, submitted companys paperwork even tax returns got rejected. Now the 1 number which already got ported in is very essential to me, and now I can't port it out because I'm being told that I need zoom phone license to do that, but my account is disabled and downgraded so it won't let it process. Overall situation is going to a bigger liability case for Zoom.

Account ending with 1627. Phone number which got stuck is ending 2774. 

[S_K]

@4Jordan 

If you receive notice that Zoom has taken adverse action against your account due to a violation of Zoom's Terms of Service or Acceptable Use Guidelines, you can submit an appeal request to the Zoom Trust and Safety team through the options listed below:

• Click the link in your email notifying you that your account has been deactivated by Zoom
• Request an appeal by submitting the web form available here

[4Jordan]

How the brand new account during set up can violate those terms? Appeal was rejected. The worst part is I lost the phone number