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Changed Owner account, now pro status missing

michellewalters
Newcomer
Newcomer

‎2025-01-06 04:37 PM

Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?

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AnderV
Zoom Employee
Zoom Employee

‎2025-01-23 10:54 AM

Hi @michellewalters ,

Please make sure you have assigned a license to the new Owner. To do so, just follow these steps.

If you are trouble doing so or are facing any technical issues, please reach out to our Support Team.

Happy Zooming!

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