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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Zoom support not answering request

We are consolidating the users of two accounts. We did the process and Zoom support contact us indicating that need it confirmation of both owners to consolidate. Both owners replied agreeing to the consolidation. Since then we have not heard from Zo...

2023-07-19
|
Posted in Billing & Account Management
Fihoca by Fihoca • Listener
  • 107 Views
  • 0 replies
  • 1 likes

Logging in from new device

The OTP is being sent to an unofficial email addressHow can I change the email address for receiving OTP?

2023-07-18
|
Posted in Billing & Account Management
Healingbridge by Healingbridge • Listener
  • 64 Views
  • 0 replies
  • 0 likes

transferring a paid account which will be closed down

HiI have to accounts1) free account on my personal address2) paid subscription on a corporate address which I had for a contractor assignmentThe assignment is finished, so the email address will be terminated.How do I get the paid subscription transf...

2023-07-17
|
Posted in Billing & Account Management
Latest Reply 2023-07-18
ch_hageman by ch_hageman • Listener
  • 137 Views
  • 2 replies
  • 0 likes

free account

Hi I am a music tutor, teaching individual lessons, each 30 minutes long. I have the free zoom account as I never have more than one client at a time or a longer lesson than 30 minutes. Next lesson follows on immediately from previous one. Zoom is no...

2023-07-18
|
Posted in Billing & Account Management
Latest Reply 2023-07-18
andantino by andantino • Listener
  • 264 Views
  • 2 replies
  • 0 likes

Removing Ads

How can I eliminate the flood of ads for up-charged services? Is there an opt-out location? I pay to use the service not be hounded every time I get off a meeting.

2022-09-07
|
Posted in Billing & Account Management
Latest Reply 2023-07-18
tbarjonas by tbarjonas • Listener
  • 1737 Views
  • 6 replies
  • 12 likes

Can we i use zoom basic license for commercial purpose

Can I use zoombasic free license for commercial purpose? What is the directionaround it?

2023-07-17
|
Posted in Billing & Account Management
Latest Reply 2023-07-18
Hbanu1982 by Hbanu1982 • Listener
  • 176 Views
  • 1 replies
  • 0 likes

Day 1 CAD 1000 paid, Day 2 my account is suspended. Can I get my money back?

hi everyone, I have purchased for a zoom plan with ~ 1000 CAD for the next whole year. Then I accidentally used a unapproved (or fake?) version of zoom app which is from the Chinese app shop to log in. My account is suspended and blocked immediately....

2023-07-18
|
Posted in Billing & Account Management
Knorkator by Knorkator • Listener
  • 70 Views
  • 0 replies
  • 0 likes

Cancellation

Hi, I have an annual sub until 24 June 2024, but today I would like to cancel the sub since the company will only need to use it until this Dec.The problem is, I got some kind of message that kinda confuses me.It says: "By canceling your paid subscri...

2023-07-17
|
Posted in Billing & Account Management
PSIAPQA by PSIAPQA • Listener
  • 111 Views
  • 0 replies
  • 0 likes

Error de facturación

hace 3 días me llego un correo con el detalle del pago de un servicio que no he contratado. El año pasado tuve un plan full pero lo cancelé y no volví a contratar ningún servicio de Zoom. Por lo que, EXIJO LA DEVOLUCION DEL DINERO DESCONTADO DESDE MI...

2023-05-13
|
Posted in Billing & Account Management
Latest Reply 2023-07-17
Natalie24 by Natalie24 • Listener
  • 164 Views
  • 1 replies
  • 0 likes

支払い変更について

現在、月払い、アメリカドル払いです。年払い、日本円払いに変更希望。まず年払いの変更はできました。日本円払いに変更ができませんでした。(当日処理不可の案内あり)どのように変更手続きをすればよろしいでしょうか?

2023-07-17
|
Posted in Billing & Account Management
kukki by kukki • Listener
  • 56 Views
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