Problem in giving a user role to our team member

[nonprofitorg]

I've ordered and paid a one year licence for Zoom Workplace Pro for two members with a discount for non profit organisations. I only wanted to pay this on behalf of my organisation because others don't have a right to do this. I'm the admin.
I don't need Pro version, so I changed the basic version for myself. I thought that now I can give this Pro version for two team members who need it in their work. The other one went fine but the other one not - the ad says that due to cancellation they cannot proceed. The cancellation might refer to a cancellation they made for a monthly licence of Zoom that they had before. Now it only suggests that they can take a monthly Zoom but we don't want to pay more because we can't use even this that we already paid. 
I wonder what we should do to get this to work?? Please help! 

[Mandel]

Hi there,

It sounds like you are trying to consolidate two accounts. The error you are encountering typically happens if the user you have invited to join currently has a subscription that is pending cancellation. If that’s the case then all they need to do is reactivate the monthly subscription via the Billing section of their account. Once done, they should be able to join your account through the invite link (which will automatically cancel their monthly subscription).

I hope this helps. 

Cheers, 

Zoom Community Team