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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

How to email out zoom link

Hi-

When I am in zoom and I try and e-mail out my zoom link using "default e-mail" I click on the "default email" circle and it goes to google?? 

How do I get this to allow myself to email out my zoom link within zoom?

Thanks,

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2022-02-16
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2022-02-16
Sunlife32
By Sunlife32
• Newcomer
reply-icon Latest Reply -  2022-10-31

Resolved! Upgraded From Monthly to Annual Plan, but Still Showing as Monthly?

Good morning, Zoom users and administrators! So, I've been taking advantage of a discount on a monthly subscription which recently expired, and I cancelled my subscription because I wanted to upgrade to an annual plan but couldn't with a coupon code ... Show more

Good morning, Zoom users and administrators!

 

So, I've been taking advantage of a discount on a monthly subscription which recently expired, and I cancelled my subscription because I wanted to upgrade to an annual plan but couldn't with a coupon code applied to my account.  I was officially cancelled with an expired coupon code as of yesterday.

 

I was having trouble taking advantage of the 40% off annual plan offer directly, so I figured that I had to sign up for a regular monthly plan first.  I did that and paid for a month of Zoom One.  Then, I almost immediately paid to upgrade to an annual plan, which processed and seemed to work correctly.  I've paid for the year, but when I look on my Account, it seems I'm still on the monthly plan?  Will this update?  How can I make sure my annual plan takes effect, given that I've paid for it and that's what I want?

 

Thanks very much for your help and consideration!


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2022-10-30
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2022-10-30
captkeating
By captkeating
• Explorer
reply-icon Latest Reply -  2022-10-30

Change email

I need to change my sign-in email, but I cannot access my previous email to confirm the change. So, what do I do to solve this? Pls advise and guide. Old email: *********** New email: *********** When I tried to change under "My profile" and "Sign-in... Show more

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this?  Pls advise and guide.

Old email:  ***********

New email: ***********

When I tried  to change under "My profile" and "Sign-in Email", this  came up:

"Check your previous sign-in email (***********) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."


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2022-10-30
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2022-10-30
baptitlienhiep
By baptitlienhiep
• Newcomer

When you sign up for a zoom membership, you cannot receive a code email.

Hello, I am using Symantec .cloud email security solution. I did not set it up separately, but other accounts receive code mail, but only that account cannot receive code mail when registering as a member. I have also registered the zoom-us domain on... Show more

Hello, I am using Symantec .cloud email security solution. I did not set it up separately, but other accounts receive code mail, but only that account cannot receive code mail when registering as a member. I have also registered the zoom-us domain on the whitelist.


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2022-10-27
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2022-10-27
sjlee
By sjlee
• Newcomer

Zoom Subscription not reflecting in my Account

I had taken a Zoom Subscription and made the relevant payment. However, the subscription is not reflecting in my account? I have been trying to connect with Zoom Support but haven't been able to. What can I do?

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2022-10-25
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2022-10-25
GDFS
By GDFS
• Newcomer
reply-icon Latest Reply -  2022-10-26

Email change

Check your previous sign-in email (tes***@kbs-edu.com) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access y... Show more

Check your previous sign-in email (tes***@kbs-edu.com) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support.

 

My previous office365 account is no more its deleted now i have new for the same user how to transfer these old settings to new one

 

 


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2022-02-15
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2022-02-15
itbibin
By itbibin
• Newcomer
reply-icon Latest Reply -  2022-10-26

Constant password change

Is anyone else getting emails all the time telling you to change your password or they will change it for you? This is ridiculous as I have now had to change the password at least 5 times in a few weeks. Is there a work around or someone to actually ... Show more

Is anyone else getting emails all the time telling you to change your password or they will change it for you? This is ridiculous as I have now had to change the password at least 5 times in a few weeks.  Is there a work around or someone to actually stop this on Zoom's end? This is part of the email:

We're reaching out to you as we've determined that your login and password for Zoom may have been compromised on another service. At Zoom, we take extra steps to help prevent compromised credentials from other platforms from being used for your Zoom account.
We recommend you immediately reset your password and enroll in two-factor authentication to further secure your account. If the password for your account has not been reset in the next 24 hours, we will reset your password as a safety measure to prevent any potential unauthorized access to your account.

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2022-10-11
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2022-10-11
LJHoff
By LJHoff
• Newcomer
reply-icon Latest Reply -  2022-10-25

payment- How to trace my previous payment

guys, do you know how to trace the

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2022-10-24
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2022-10-24
junb
By junb
• Newcomer
reply-icon Latest Reply -  2022-10-24

Zoom One

On October 15, I paid for the monthly subscription. A week later, my subscription was cancelled. Why did my monthly subscription expire so quickly?

 

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2022-10-24
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2022-10-24
Aza1
By Aza1
• Newcomer
reply-icon Latest Reply -  2022-10-24

Invoice and Contact issues

I have a licensed account. Recently it has come up for renewal. I paid the yearly amount a few days ago. A banner above my profile still advises my account will be lost if I do not pay. I have waited on the chat box for over an hour without any suppo... Show more

I have a licensed account. Recently it has come up for renewal. I paid the yearly amount a few days ago. A banner above my profile still advises my account will be lost if I do not pay. I have waited on the chat box for over an hour without any support. Only this message: "We're still waiting for the agent. I'll pass your message along when they connect." No one ever answers. How can I rectify this situation when there is no one to speak to?


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2022-10-20
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HippieGypsy
By HippieGypsy
• Newcomer
reply-icon Latest Reply -  2022-10-21
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