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Unable to uninstall Zoom in Windows


I am trying to update Zoom and keep getting the same error message.  See picture below.  It says "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package "target.msi" in the box below."


I have gone thru all the steps trying to uninstall.  I've tried a CleanZoom, like suggested and still get to same error message.


How can I fix this?  Do I need an older "target.msi"?  If so, where can I get it?


Thank you.


Community Champion | Customer
Community Champion | Customer

HI, @inIT2winIT 


The following article describes how to use the msi installer and may be of interest to you


Mass-deploying with preconfigured settings for Windows – Zoom Support


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