We have a Zoom One Pro account with a super admin owning the account and users within the account. 

Our users are limited to a 40 minute meeting even though this is a paid pro account. 

Has anyone run into this? 

What needs to be done (what license is necessary) to allow for all users on an account to have unlimited time in their meetings?

The only option I have is to totally close/cancel/delete my Zoom account - can anyone suggest how I do this?  I've gone into my profile but the terminate account function is no visible!

I'm unable to access my password & unable to do tech upgrades, however without this info, Zoom is still signing me into my Australian account!... which isn't allowing any functionality.

All I need is a UK account and then sign up to Pro, but there are clearly problems in the back end.

I'm not able to call Zoom and the Chat function is totally confused with my issue.

What and how do I communicate with Zoom about this problem?

Many thanks in advance

Hi, i'm from Indonesia.

I use dedicated internet with static IP public. One time I access zoom.us, it takes a very long time to load. I ping zoom.us, no problem. After I investigated, it turned out that this was caused by the web zoom.us using css on a subdomain, namely one of them: https://st2.zoom.us/static/6.3.12953/css/home-v2.min.css

When I open the URLhttps://st2.zoom.us/static/6.3.12953/css/home-v2.min.css, it doesn't open either. It means that my guess is correct because access to .css is blocked. After I traceroute, it turns out that when I entered the zoom server IP it ran timed out.

The solution from our ISP is to change my connection's public ip. But after 2 weeks later this incident happened again. And this is the third time I have changed the public ip.

From the ISP, they don't know the cause of the blocking of the public IP that I'm using. So, maybe from zoom team can telling me so my ip public dont blocked again.

Please advise and solutions

Hi!

I was downloading the app and by mistake I said no to the permission to access my files. It said the installation had failed, I tried again but the same note appears,  it says I need to contact the software manufacturer for assistance. I haven't found the option to get assistance.

Attached you'll find the screenshot with the message.

Thanks for your help!