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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

account

i have had a paid premium account for a while but now want to go back to the basic free account, can't make that happen. my paid membership is through the 9th of june and i can't even set up a meeting for this week!

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2023-05-30
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2023-05-30
sloandoepke
By sloandoepke
• Newcomer
reply-icon Latest Reply -  2023-05-31

Can I have more than 100 attendee without having a business plan?

I want to have more than 100 people at a meeting but I am on the 149/ year plan. I don't want to buy 10 licenses for just me. Is there a work around for this?

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2023-05-31
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2023-05-31
Memmy
By Memmy
• Newcomer
reply-icon Latest Reply -  2023-05-31

Signing in

I have a paid subscription to Zoom and somehow cannot get in to my account today. It does not recognize my email address. When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't... Show more

I have a paid subscription to Zoom and somehow cannot get in to my account today.  It does not recognize my email address.   When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't sign in to find it out....How do I proceed?


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2023-05-25
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2023-05-25
WholesomeZen12
By WholesomeZen12
• Newcomer
reply-icon Latest Reply -  2023-05-31

Unauthorized zoom billing

I received an unauthorized billing amount of USD 157.42 from zoom today, 31 May 2023. I never authorized any payment and name on card is different yet the card transaction can go through. I hope someone can get back to me here please 

 

 

 

 

 

 

 

 

 

 

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2023-05-31
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2023-05-31
evahong
By evahong
• Newcomer
reply-icon Latest Reply -  2023-05-31

AYUDA, quiero cancelar mi cuenta pero no me aparece la opción de Cancelar

Hola, alguien me puede ayudar por favor!!!! , Cómo cancelo mi cuenta?, la página no me da la opción de cancelarQuiero cancelar mi cuenta, pero la pagina de zoom no me lo permite, no esta activa la opción para cancelar.Ya envie correo a la persona de ... Show more

Hola, alguien me puede ayudar por favor!!!! , Cómo cancelo mi cuenta?, la página no me da la opción de cancelar

Quiero cancelar mi cuenta, pero la pagina de zoom no me lo permite, no esta activa la opción para cancelar.
Ya envie correo a la persona de zoom "Jonathan Burgos", el ejecutivo que me llamó para mi contratación del servicio, pero no responde.
Ya lenvante un ticket para que me cancelen el servicio.
Pero yo sigo viendo en la pagina que esta activo, y esta proximo a llegar la sig factura annual, NO quiero que se me cobre el servicio pero no me da la opcipon de cancela.

Alguien sabe que puedo hacer?, a quien puedo llamar? a donde me puedo dirigir?
Despues de levantar el ticket, he escrito en el chat y me dice: "Desafortunadamente, su cuenta no tiene acceso al soporte de chat en vivo.

Yad1_0-1676749347219.png

 


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2023-02-18
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2023-02-18
Yad1
By Yad1
• Newcomer
reply-icon Latest Reply -  2023-05-31

upgrade to users or account -

What would be more economical or suitable for what I am after? I have 2 users ( contractors) will will be needing to teach my students. One user will require zoom for a max of 4 hours a month the other user no more than 24 hours a year. I am not sure... Show more

What would be more economical or suitable for what I am after?

 

I have 2 users ( contractors) will will be needing to teach my students. One user will require zoom for a max of 4 hours a month the other user no more than 24 hours a year. 

 

I am not sure which route I take for the upgrade?


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2023-05-30
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2023-05-30
Karine25
By Karine25
• Newcomer

Selling upgrade zoom?

Hi, i am very confusing, had some people sell service upgrade zoom, but the price its not same with standar price zoom, is pirce more than cheap or low, how about that? 

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2023-05-30
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2023-05-30
wakikuk
By wakikuk
• Newcomer

Resolved! account payment information

I want to know why my account appears as basic, but the payment for the plan of 149 dollars has already been made and I don't have the service.

Please someone help me with this urgently, I don't know what's going on. I need a help

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2023-05-17
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2023-05-17
zonamixtatp
By zonamixtatp
• Newcomer
reply-icon Latest Reply -  2023-05-30

Feature Request: List the type of MFA in the admin portal

It would be helpful, from an administrator's standpoint, to be able to see what type of MFA a user account is setup to use when connecting to Zoom. This would allow the admin/support person to walk the user through the proper MFA procedure after rese... Show more

It would be helpful, from an administrator's standpoint, to be able to see what type of MFA a user account is setup to use when connecting to Zoom. This would allow the admin/support person to walk the user through the proper MFA procedure after resetting their MFA, if that was necessary. As it currently is, there is an indication that they have MFA setup, but not what type. This would also help if an organization wanted to standardize on what MFA type they wanted their staff to use.


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2023-05-22
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2023-05-22
juddmissile
By juddmissile
• Newcomer
reply-icon Latest Reply -  2023-05-30

Licences

We have 3 licences, but we can only use 2. What can we do?

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2023-05-25
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2023-05-25
NikaVero
By NikaVero
• Newcomer
reply-icon Latest Reply -  2023-05-30
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