Hello there,

i want to connect to one of my zoom accounts on my new laptop.

Zoom want me to put a secret code, but i don't receive it.

I was able to reset my password, i receive mails confirmation but never this secret code.

I don't find any mail in my quarantaine folder's ...

thanks for your kind help

I have a licensed zoom account through the Pro account at my employer.    We originally were on google and that is the only "linked" account type on my profile.  We have since moved off of google by my Zoom is linked to it.  we had to reestablish my google account because I could not login to Zoom.     I have followed the instructions here https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-method#h_01F5GPBMSKJ7MAV5TNCDRN5AZ7 to link my account to email.    I have tried multiple times on multiple computers and when I get to the confirmation code email step, I never receive the confirmation email.  I have received multiple other zoom emails (create my community account to post here, and tried to reset my password - got both).  

Sit here and never get email:

I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I was shown was to upgrade my "basic" account even though I had already paid for the pro account.  I would like to cancel my Zoom subscription, however, it will also not let me do this because I don't have a subscription.  How can I cancel my account.

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear.

Hi,

I'm trying to recover another account that I have. This other account has two factor authentication enabled, but I lost access to my phone and the authentication app. Also, I don't have recovery codes.

I'm trying to contact customer service to get help about this matter, but I haven't find any way to contact them.

I had to create this new account to be able to ask this question.

Can you help please?