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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Account Support Knowledge Base Articles

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Pinned Posts

  • 4224 Views
  • 0 Replies
  • 4 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Community Moderator | Employee

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

suscripcion

no se actualiza mi suscripcion a plan pro, solo me parece plan basic 

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
orlandodiaz by orlandodiaz • Newcomer
  • 497 Views
  • 1 replies
  • 0 likes

Unable to delete my account

I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I...

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
Elpis22 by Elpis22 • Newcomer
  • 573 Views
  • 1 replies
  • 0 likes

updating account

I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to...

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
Still by Still • Newcomer
  • 740 Views
  • 2 replies
  • 0 likes

Disable Two Factor Authentication

Hi, I'm trying to recover another account that I have. This other account has two factor authentication enabled, but I lost access to my phone and the authentication app. Also, I don't have recovery codes. I'm trying to contact customer service to ge...

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
BadClone999 by BadClone999 • Newcomer
  • 1027 Views
  • 1 replies
  • 0 likes

Mise à jour produit

J'ai payé une mise à jour ZOOM Pro et je ne parviens pas à accéder au service au-delà de 4O minutes (gratuit)

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
laurent2 by laurent2 • Newcomer
  • 485 Views
  • 1 replies
  • 0 likes

facing a recaptcha error

hi This is Sne .. i am not able to watch my zoom webinar library recordings due to Recaptcha n I am not a robot issue.. Does anyone have any solution fot this problem ???

2023-05-11
|
Posted in Billing & Account Management
Latest Reply 2023-05-11
Sne by Sne • Newcomer
  • 698 Views
  • 1 replies
  • 0 likes

Refund of auto-Payment Processed for 123949585 and cancellation

I am using this forum because Zoom Billing sends me emails but when I reply it bounces back. This is very frustrating and such a surprise as I have been a Zoom customer even before COVID 19 happened.I had cancelled my Zoom subscription when I receive...

2023-04-27
|
Posted in Billing & Account Management
Latest Reply 2023-05-10
JayM by JayM • Newcomer
  • 904 Views
  • 2 replies
  • 0 likes

Can't find zoom email associated with our paid account

We have a pro, paid account. I receive (and pay!) the bills and the account is associated with my email, but for some reason that is NOT the email used to log into the account and make calls, and I don't know what that email is. I have our account nu...

2023-05-02
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Posted in Billing & Account Management
Latest Reply 2023-05-10
julie1812 by julie1812 • Newcomer
  • 869 Views
  • 2 replies
  • 1 likes

HOw can people just jump in the meeting room without admin

Per new security guidelines, you cannot change this setting. Please contact your account admin for more information. How can this get turned off? I turned it off in SEttings but it's still asking me to admin people one by one

2023-05-05
|
Posted in Billing & Account Management
Latest Reply 2023-05-10
reneekische by reneekische • Newcomer
  • 558 Views
  • 1 replies
  • 0 likes

License activtion

I have paid but license is not activated. It's showing only in the basic version.

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-10
Ravichandra by Ravichandra • Newcomer
  • 536 Views
  • 1 replies
  • 0 likes
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