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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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I lost my pro packet.

Boglarka
Newcomer
Newcomer

‎2023-07-12 10:40 PM

Hi Everybody,

 

On 15 March 2023, I subscribed to the Zoom one pro package for one year.

The last time I logged in, my email address was not accepted and I had to approve something, which I did, and now my subscription has disappeared. I had to change my email address for some reason, I don't understand why, so the subscription is no longer live. I have my bill.

Can I do anything?

Can you help me? 

Topics:
1 REPLY 1

AaronO
Contributor I
Contributor I

‎2023-07-13 11:09 AM

Hi Boglarka,

Since this is the community forum, we wouldn't be able to help you with Billing questions, please reach out to Zoom support: https://support.zoom.us/hc/en-us and then click on the chat icon at the bottom right of your screen.

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