cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

I lost my pro packet.

Boglarka
Newcomer
Newcomer

‎2023-07-12 10:40 PM

Hi Everybody,

 

On 15 March 2023, I subscribed to the Zoom one pro package for one year.

The last time I logged in, my email address was not accepted and I had to approve something, which I did, and now my subscription has disappeared. I had to change my email address for some reason, I don't understand why, so the subscription is no longer live. I have my bill.

Can I do anything?

Can you help me? 

Topics:
1 REPLY 1

AaronO
Contributor I
Contributor I

‎2023-07-13 11:09 AM

Hi Boglarka,

Since this is the community forum, we wouldn't be able to help you with Billing questions, please reach out to Zoom support: https://support.zoom.us/hc/en-us and then click on the chat icon at the bottom right of your screen.

0 Likes