triple amount charge to my Debit Card

[asero23]

i subscribed  today with a plan annually , i use my debit card for payment. 

but when i checked my transactions with my bank it was tripled.

please help me , how can i refund.   

[CarlaA]

Hi @asero23 thank you for posting for the first time and welcome to the Zoom Community!

I'm really sorry to hear about the trouble you're facing with your payment. I totally get how frustrating it can be when unexpected issues arise. No worries, though – let's work on sorting this out for you.

In situations like this, it's best to reach out to our billing team directly. They're experts at handling payment matters and can guide you through the process of getting the extra charges sorted and any necessary refunds initiated.

You can quickly reach our support team by submitting a ticket here: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . They'll take care of you and get everything sorted ASAP.

I hope this helps!

Carla,
Zoom Community Team