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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

credit card information seen from sub-account?

I currently own an account with a paid subscription. I pay with my credit cart. I have one main account and another sub-account with my family email address.What I want to ask is, can I see my credit card information from my family member's account p... Show more

I currently own an account with a paid subscription. I pay with my credit cart. I have one main account and another sub-account with my family email address.
What I want to ask is, can I see my credit card information from my family member's account page?


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2023-09-08
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2023-09-08
atoms
By atoms
• Newcomer

change account name

I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?

please!

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2023-09-07
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2023-09-07
li_xiao_xiao
By li_xiao_xiao
• Newcomer
reply-icon Latest Reply -  2023-09-08

I have taken one year subscription but still showing basic plan

I have paid for one year subscription. But still it's showing basic plan. Please check and do the needful

 

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2023-09-07
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2023-09-07
Ashwinirao
By Ashwinirao
• Newcomer
reply-icon Latest Reply -  2023-09-08

Resolved! 50% discount

Good day everyone.

 

I want to subscribe for the 50% discount on zoom one pro but I haven't been able to. Can someone pls tell me what's going on?

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2023-02-08
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2023-02-08
Guidedheartstar
By Guidedheartstar
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2023-09-08

Resolved! NonProfit application

Hi, I would like to apply for Nonprofit discount. How do I do this?

 

Thanks.

 

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2022-09-04
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2022-09-04
FMANZ
By FMANZ
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2023-09-08

login with a stopped account

Hi, I've got an account that I didn't login for a long time. And also the email is stopped by  administrator ( the account is my primary school email ) . I want to login but I need the code. Is there a way  to get back my account? Thank you.

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2023-09-01
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2023-09-01
Abbie2
By Abbie2
• Newcomer
reply-icon Latest Reply -  2023-09-08

Cancel Account

How do I cancel my account? Zoom keeps trying to bill me.

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2023-09-03
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2023-09-03
sparksu
By sparksu
• Newcomer
reply-icon Latest Reply -  2023-09-08

Moving manually created user to SAML

HI, I am just in the early stages of rolling out Zoom One for our company and I have a question on managing those users. For new users we are looking at using SAML and I am happy with that process, but I have a few people who need a license to have l... Show more

HI, 

 

I am just in the early stages of rolling out Zoom One for our company and I have a question on managing those users. 

 

For new users we are looking at using SAML and I am happy with that process, but I have a few people who need a license to have longer meetings and I haven't got the platform fully set for those, it had me wondering can I manually create and assign the license for these users now but later when ready add them to the SAML at a later date or will Zoom create or overwrite the existing account. Or will it just error out and cause an issue for the users?

 

 


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2023-09-08
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2023-09-08
Auberous
By Auberous
• Newcomer

Community email address not same as Account email address

One Year Member Anniversary badge notification sent to old email address. Logged on with current/new email address which had already been updated with Zoom as account email address. Cannot find where old email address is still being used for other pu... Show more

One Year Member Anniversary badge notification sent to old email address.  Logged on with current/new email address which had already been updated with Zoom as account email address.  Cannot find where old email address is still being used for other purposes, such as community-related, so it can be updated there as well.


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2023-08-31
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2023-08-31
jfire7887
By jfire7887
• Explorer
reply-icon Latest Reply -  2023-09-07

I am use my gmail for login, How to change to login with pasword

Hello everyone

i am new with zoom and i am use my gmail for login in zoom, so i want change for login use ID and pasword, How to change or how to make a pasword sign in

 

Thanks

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2023-05-17
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2023-05-17
Nani3
By Nani3
• Newcomer
reply-icon Latest Reply -  2023-09-06
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