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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Refund Required

I have had a series of errors, caledar clashes, syncing issues and terrible tech support who go from emailing me daily to then closing the ticket without resolution. I have therefore cancelled my subscription early as I do not want to renew this terr... Show more

I have had a series of errors, caledar clashes, syncing issues and terrible tech support who go from emailing me daily to then closing the ticket without resolution. I have therefore cancelled my subscription early as I do not want to renew this terrible service which does not work how I need it to work. I am now trying to find someone to get a partial refund for the time the service hasn't worked and the rfemaining months left on my subscription. Please can someone help me? 


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2023-09-12
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2023-09-12
CWW
By CWW
• Newcomer
reply-icon Latest Reply -  2023-09-13

Want to change my Sign - in email

Ii did change it to a new email but the thing is, It needs my previous email's confirmation for this. The problem is that my previous email was deleted on 2021 and I obviously cant recover that account sooo... It says I must come here to 'contact us'... Show more

Ii did change it to a new email but the thing is, It needs my previous email's confirmation for this. The problem is that my previous email was deleted on 2021 and I obviously cant recover that account sooo... It says I must come here to 'contact us' to  . .you know inform y'all about it. But what do I do now?


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2023-09-13
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2023-09-13
Prince10El
By Prince10El
• Newcomer

Resolved! Request to clarify the invoice

Hello! We have an annual subscription. In June, I was late with the payment, and when I renewed the subscription, I also paid the outstanding amount of $24.98. The accounting department is requesting an invoice for this amount separately. Please, cou... Show more

Hello!

We have an annual subscription. In June, I was late with the payment, and when I renewed the subscription, I also paid the outstanding amount of $24.98. The accounting department is requesting an invoice for this amount separately. Please, could you assist me with this?

 

Thank you in advance


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2023-09-11
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2023-09-11
Iulia_Gamar
By Iulia_Gamar
• Newcomer
reply-icon Latest Reply -  2023-09-13

billing & account management

Pague en mayo mi suscripción anual y en julio tenia conferencia planeada y me deshabilitaron el acceso tuve que pagar el mes para poder dar mis conferencias pero ahora me volvieron a cobrar el mes y nadie me resuelve el problema

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2023-09-12
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2023-09-12
ElenME2023
By ElenME2023
• Newcomer
reply-icon Latest Reply -  2023-09-13

Resolved! The invoice shows an incorrect price

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subsc... Show more

My Zoom One Pro subscription ended on September 12th. I was billed $179.88 to renew my subscription. But in the "Plans and Pricing" section, the Professional plan costs $149.90 per year. Why do they try to charge me more? Can I renew my $149.90 subscription and how do I do it?


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2023-09-13
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2023-09-13
AnnaLikui
By AnnaLikui
• Newcomer
reply-icon Latest Reply -  2023-09-13

Small customers version of zoom

The smallest Zoom version without time limitation is the Pro version.In my opinion it would make sense to provide a Small-Business or a Basic-Advanced version.There you could e.g. unlock the following.Meetings 8 hours per meeting50 participants per m... Show more

The smallest Zoom version without time limitation is the Pro version.

In my opinion it would make sense to provide a Small-Business or a Basic-Advanced version.

There you could e.g. unlock the following.
Meetings 8 hours per meeting
50 participants per meeting
Whiteboard Basic
Team chat
Mail and calendar

The whole for 40$ /year

As an individual, I often need Zoom for longer than the free 40 minutes. So it would be great to have a low cost option for small customers.

Would this be a good idea?


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2023-09-13
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2023-09-13
ralus67
By ralus67
• Newcomer
reply-icon Latest Reply -  2023-09-13

I have just tried to change my sign-in Email but have not received a confirmation email

I have a paid Zoom One Pro account. I had not realised that it came with no effective support.I have just tried to change my sign-in Email. Zoom has acknowledged this, asked me to confirm which I have done and says it has sent an email to the new sig... Show more

I have a paid Zoom One Pro account. I had not realised that it came with no effective support.

I have just tried to change my sign-in Email. Zoom has acknowledged this, asked me to confirm which I have done and says it has sent an email to the new sign in to confirm. Despite pressing the Resend Confirmation button more than a dozen times in the last 30  minutes I have received no email at my new sign in account from Zoom . 

 

The ChatBot is useless. It asked If I want to cancel my account and if I cannot receive a reply from Zoom that that is what I will do. Appaling service for a paid account.


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2023-08-21
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2023-08-21
STHK888
By STHK888
• Explorer
reply-icon Latest Reply -  2023-09-13

verification

Can account verification be sent via text rather than via email?

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2023-09-12
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2023-09-12
NHAdmin
By NHAdmin
• Newcomer
reply-icon Latest Reply -  2023-09-12

Rejected 10DLC as a business

I'm working with a client that is trying to use SMS via zoom. They have an EIN and when we submitted a 10DLC brand and waited the 2-3 weeks, I found out we were rejected. We're on the Pro plan, and I'd like to know why we were rejected.

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2023-09-12
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2023-09-12
ETSHelp
By ETSHelp
• Newcomer
reply-icon Latest Reply -  2023-09-12

Remove from An Account

During covid I set up a zoom account to be used for my church to meeting online, I used my email and information to set up the account. Since then, the church organization has maintained and used the account. I now need to set up a separate personal ... Show more

During covid I set up a zoom account to be used for my church to meeting online, I used my email and information to set up the account.  Since then, the church organization has maintained and used the account.  I now need to set up a separate personal account for myself and Zoom is recognizing my email from the organizations account.  I've tried removing me from their account and it won't let me.  How do I remove myself from their account in order to set up my own personal zoom account?  There is another person listed as an administrator on their account that can take over their account. PLEASE HELP !!!  It's been very flustering trying to figure this out and technical support says the type of account they have does not come with zoom technical support


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2023-08-25
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2023-08-25
yclark110
By yclark110
• Newcomer
reply-icon Latest Reply -  2023-09-12
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