I want to change my work email address on Zoom to private mail address, but my private mail is rejected, as I've used it before as a free account. The account I have is paid. I don't intend to make a new mail address for Zoom, so how do I get the private mail address to be accepted as the default?

I activated 500 participants large meeting add-on just for a month. but cannot cancel it now. its says >>

"You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

I dont have activated any annual plan. It has already overcharged for two months.

We were subscribers of the Zoom Pro plan. For a particular meeting, the number of attendees hit the max of 100 participants, so in a hurry, we upgraded our annual Pro plan to an annual Business plan. We want to downgrade back to Pro and purchase a Zoom webinar subscription.

Unable to figure out how to do it. I called the sales phone number but was on hold for over 30 minutes, I had to hangup.

Hi !

When I was asked for my subscription's renewal, I received the invoice with the coupon but not how to use it. The result is that I was charged without the reduction. It should be far more explicit on the mail on how to use the coupon ! Then I spent hours trying to send a message to a billing service but apparently there's none so I sent a message to the commercial service.

Now I lost 56 € unless Zoom pays me back !

I'm furious and I just canceled my subscription for next year !

Best regards to everybody from France !

Hi,

My account expired in July and i then decided to choose a monthly pro plan, now that i try to cancel my annual subscription it says I have unpaid dues and when I checked the invoice history there is a invoice from July 2023 to July 2024. However i was able to continue using zoom through the month of august, i can pay the monthly charges but not the annual charges.How do i go about this? Pease advise