Please refund

[polimmanuel]

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

[Ray_Harwood]

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Select Billing & Account Support.

You'll need to be signed in to your Zoom account to submit the ticket.

[MGSR · Accepted solution]

Hello @polimmanuel! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

[andrijapecar]

Hello,

I forgot to cancel my subscription and was charged for the next billing period by mistake.

I have not used the service after the renewal.

I kindly ask for a refund.

Thank you.