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Unable to invite new user to have a Zoom account, post about it deleted

User5125098206
Newcomer
Newcomer

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting.

 

We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @User5125098206,

You can check out this article for troubleshooting receiving emails from Zoom.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

User5125098206
Newcomer
Newcomer

I loathe chatbots.  It didn't help.  There was, as I suspected nothing wrong with my settings or the mailbox.  As I could see in the Exchange logs the issue was that Zoom wasn't sending the messages, this we discovered was because my user had ended up on a bounce list.  Once we cleared that it worked.  The utter lack of any kind of support until I cheated and borrowed a licence from a user was extremely frustrating.