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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

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Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

You have exceeded the limit of license

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit. la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos... Show more

no he podido dar a nadie licencia por error que indica: You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit.  la facturación está pagada pero no me permite dar a nadie licencia, en estos momentos estoy siendo usuaria solo de 45 min. y nada más 


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2023-05-16
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2023-05-16
ceap
By ceap
• Newcomer
reply-icon Latest Reply -  2023-09-18

Reactivate or refund zoom one pro

Dear zoom team, I subscribed zoom one pro free trial from App Store on 16th August 2023 and cancelled it on 16th September by mistake, and amount is debited from account on 17th September 2023, I request you to reactivate my subscription or refund wh... Show more

Dear zoom team, I subscribed zoom one pro free trial from App Store on 16th August 2023 and cancelled it on 16th September by mistake, and amount is debited from account on 17th September 2023, I request you to reactivate my subscription or refund whichever is suitable. This will be great help from your side


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2023-09-18
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2023-09-18
Rachana
By Rachana
• Newcomer

zoomのアップグレードをしようと思ったらご要望の地域ではZoomサービスはご利用になれません。 (300)と出ました

zoomでアップグレードしようと思ったらエラーコードがでました。当方日本なのでこの地域はzoomは使えると思うのですが。アップグレードする前に、日本円からドル支払いに変更しました。それがいけなかったんでしょうか?どなたか解消方法を教えてください。

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2023-09-16
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2023-09-16
mikan31
By mikan31
• Newcomer
reply-icon Latest Reply -  2023-09-17

What happened to Zoom support chat?

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat. Now, I only get the bot telling me to contact my Zoom A... Show more

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat.  Now, I only get the bot telling me to contact my Zoom Account Manager to discuss support plan options.  I spend way more than the minimum $50 per month required to have access to technical support via chat.  The guidance I received in response to an email to customer support advised me to disable and then re-enable the "Allow users to contact Zoom's Support via Chat' option.  I did that but it had no effect.  So, I can't get in touch with technical support via chat to figure out what the problem is and the support I am getting via email is not helpful.  What happened to my support via chat?


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2023-09-16
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2023-09-16
HPAEXEC
By HPAEXEC
• Newcomer

サインイン

はじめまして 早速結論なのですが、久しくログインしておらず、有料プランの解約や請求情報を確認しようとログインしようと思い、アドレスとパスワードを入力したのですがメールアドレスの認証が必要と言われたのですが、以前から使っておりましたメールアドレスが使えなくなっており認証番号の入力ができずログインもできないので何もできないのですが、何か方法はありますでしょうか?サポートにはリクエストは今日の昼に送ったのですが、早く答えが知りたいので質問させていただきました。ご回答いただけると嬉しいです。よろしくお願... Show more

はじめまして 

 

早速結論なのですが、

久しくログインしておらず、有料プランの解約や請求情報を確認しようとログインしようと思い、アドレスとパスワードを入力したのですがメールアドレスの認証が必要と言われたのですが、

以前から使っておりましたメールアドレスが使えなくなっており認証番号の入力ができずログインもできないので何もできないのですが、何か

方法はありますでしょうか?

サポートにはリクエストは今日の昼に送ったのですが、早く答えが知りたいので質問させていただきました。

ご回答いただけると嬉しいです。

よろしくお願いします。


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2023-09-12
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2023-09-12
遼太朗
By 遼太朗
• Newcomer
reply-icon Latest Reply -  2023-09-15

El lunes pasado pagué para actualizar la cuenta a PRO y aún no cuento con el servicio...

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2023-07-19
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2023-07-19
ile
By ile
• Newcomer
reply-icon Latest Reply -  2023-09-15

Zoom doesn't let me asign the licence to my users

I have 3 accounts asociated with my profile, I have 1 licence but doesn't let me assign the licence to any of the accounts 

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2023-09-12
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2023-09-12
Frank90
By Frank90
• Newcomer
reply-icon Latest Reply -  2023-09-14

Amount has been paid but its still not reflecting

Hello Team,

 

We have paid the amount for the Pro on 10th September, but its still not reflecting in the account. Could you please check it out. If required we can provide the screenshots of the payments and all. 

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2023-09-14
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2023-09-14
helenxavier
By helenxavier
• Newcomer

Subscription erroe

I have paid for my Account Pro subscription 2 days ago, received a bill, but my account hasn't been updated. What should I do?  It's still written in my Account that it's Basic.

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2023-09-14
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2023-09-14
Alla-Mariia
By Alla-Mariia
• Newcomer

Billing invoice Downloand

Dear,

         I am unable to download Invoice regarding my subscription billing plan try to solve this as early as possible 

 

Thanks

VCCL Mining Division Admin  

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2023-09-14
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2023-09-14
Vensar
By Vensar
• Newcomer
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