Hi. I've been using a premium account for the last 3 years. All of a sudden, in the past 2 weeks, when I try to schedule a meeting that lasts for 1 hour, I receive a notification that I'm limited to 40 minutes because I have a basic account. But I've been using this same premium account for literally 3 years. What's going on and how can I fix this?

Thanks.

Hi. I paid for Zoom Pro for one year last October 4, 2023 via Google Playstore. After that, I cancelled my annual subscription because I know that I can still use Zoom Pro for one year since my payment was successful. However, since yesterday, I cannot access Zoom Pro anymore. I tried asking for refund from Google because I haven't even used it for a month and now it's gone, but they said it's not possible, so can I at least use Zoom Pro until the end of what I paid for? It should last until October next year. P7,550 is not a small amount. I need to at least use Zoom Pro if you won't give me the refund. Please help. Please. Thank you.

Hi,

Looking to see if there is a way to check to see if there is a way to get log files from zoom on all user activity for a specific meeting?

Ideally it would be to see admittance records, removals and by whom as our meeting has an issue with co-hosts removing people who should not be removed.

Hoping there is a feature which can interrogate actions within zoom.

Any ideas?

TIA!

It says that my account is Business/Business Plus/Enterprise. It says that I have live phone support and live chat support, but when I try to contact either through calling or using chatbot to connect me with an agent, it says that my account doesn't have it. I really need to get in touch with a live tech for an issue. What should I do? I submitted two tickets and I am not getting a response there, either.

HI,

I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom:

"Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

I have a user whose Zoom account is linked to a Google login.  However, he no longer has that Google account.   He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company Zoom account?   

Thanks.