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Renewing subscription

ulenka2
Newcomer
Newcomer

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

How can I contact billing team?