cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Renewing subscription

ulenka2
Newcomer
Newcomer

‎2023-09-13 03:20 PM

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

Topics:
0 Likes
2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-18 10:36 AM

Hi! Please contact our billing team by submitting a billing ticket. Our billing team will have access to your account and subscription information to assist you further.

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

CEDCODI
Newcomer
Newcomer
In response to CarlaA

‎2023-11-06 11:50 PM

How can I contact billing team?

0 Likes