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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Resolved! How many days to complete the payment after the invoice is generated?

we are facing an issue with our credit card. It takes a time to solve 10-15 days. But our due date is Jan 10, 2023. So how many days shall we use the service without payment?

2023-01-11
|
Posted in Billing & Account Management
Latest Reply 2023-02-09
Samuel_21 by Samuel_21 • Listener
  • 329 Views
  • 1 replies
  • 0 likes

wo sieht man sein Credit Balance Adjustment?

Ich habe ein Credit BalanceAdjustment. ABER WO IST DAS ZU SEHEN? Am 7.3.2023 wird ein neues Abo fällig. Das soll von dem Credit BalanceAdjustment bezahlt werden. WIE GEHT DAS?

2023-02-09
|
Posted in Billing & Account Management
fmks by fmks • Listener
  • 258 Views
  • 0 replies
  • 0 likes

close Virtual Agent

I am logged in and the Virtual Agent stays open with no option to close it. It is blocking the right hand side of my screen.

2023-01-31
|
Posted in Billing & Account Management
Latest Reply 2023-02-09
nkevinc by nkevinc • Listener
  • 341 Views
  • 1 replies
  • 0 likes

Perdi acesso ao e-mail previamente cadastrado no Zoom. Não consigo cadastrar o e-mail atual.

Se alguém puder me ajudar, quero cadastrar o novo e-mail(***********) para substituir o e-mail (***********) que não existe mais. Por isto não tenho mais acesso a ele para confirmar a atualização para o (***********) Podem me enviar o passo a passo p...

2023-02-08
|
Posted in Billing & Account Management
Jiruce by Jiruce • Listener
  • 227 Views
  • 0 replies
  • 0 likes

Cannot Do Zoom Update Says Needs IT Admin

I am the single owner of my account. I want to update the Zoom app on my MacBook air which is also mine. Message ells me can't update because I need approval of IT admin. I have looked in billing, user management, and everywhere I know and can't find...

2023-02-07
|
Posted in Billing & Account Management
Latest Reply 2023-02-08
nonaifan by nonaifan • Listener
  • 1912 Views
  • 7 replies
  • 0 likes

Restoring a paid account

My PAID Zoom account got linked to someone else's paid Zoom account (in effect, my account was folded under another person's account). My paid account was downgraded to a Basic account, a refund was given to another person and I don't know how to res...

2023-01-13
|
Posted in Billing & Account Management
Latest Reply 2023-02-08
NORBG by NORBG • Listener
  • 279 Views
  • 1 replies
  • 0 likes

Resolved! Auto dedution with out confirmation is not allowed in indian still amount dedected without subscrip

I have not added any card on the same account ...& not using zoom since last 2 months from this card i have done the payement once still the Amount Rs. 1534+ Rs.1534 got dedcuted on 10 JAN 2023 there is no other zoom account associted with it .. Plea...

2023-01-12
|
Posted in Billing & Account Management
Latest Reply 2023-02-08
bhushanm by bhushanm • Listener
  • 247 Views
  • 1 replies
  • 0 likes

Subscription didn't upgrade despite payment

I paid to renew my Pro on 12/29. It says on Zoom that I am upgraded but it won't give me access to a live person to understand why it still only gives me basic features. I only get the 40 min and it caused a HUGE issue in an important meeting today

2023-02-08
|
Posted in Billing & Account Management
Latest Reply 2023-02-08
Megan0928 by Megan0928 • Listener
  • 260 Views
  • 1 replies
  • 1 likes

Changing Countries

I currently have a USA Zoom account but have relocated to Canada. How do I transfer my account to a CDN payment system without interrupting my services? TIA

2023-02-08
|
Posted in Billing & Account Management
sbw by sbw • Listener
  • 242 Views
  • 0 replies
  • 0 likes

Create Account

I'm trying to create an account to one new employee and I've tried a several time but I never receiving the email with the verification code to be able to create the account. We are more than 20 people and all goes well with all other account but thi...

2023-02-07
|
Posted in Billing & Account Management
Fred5 by Fred5 • Listener
  • 608 Views
  • 0 replies
  • 0 likes
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