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"Organization doesn't exist" when trying to link to account

erinsmw104
Newcomer
Newcomer

‎2024-03-25 02:09 PM

Trying to take one employee's individual account to our company's Zoom business account. When go into account and walk through steps to link to an external account and enter admin email address for business account, I see an error, "Organization doesn't exist." I can't find anything online about this or why this is happening when I confirmed the email address. 

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