I have a support request BIL0719969 regarding a billing issue and I seem unable to get action on this.

How can I get Zoom Support to give this attention?

I am hoping Zoom Support is unlike Microsoft Support where very little is provided except by the Community.

Regards Peter Ellenby

I purchased 3 licensed Webinar 1000, but now I no longer need that much, I want to keep 1 licensed Webinar account only. However, on March 22, Zoom issued the invoice for 3 licensed Webinar 1000 (I forgot to cancel before March 22) I cannot pay that much. So I refused to pay the invoice, is there any suggestion for my case?

Hi! I created a new zoom account in error while trying to upgrade, only to realize there was a typo in the email address. As such, i am unable to log into this newly created account, and it is connected to my credit card now and a subscription is being charged, which i need to be cancelled. Can someone from the Zoom team help please? 

Hi Zoom Community,

I am the owner of a free account. How do I remove "Work Email" from Profile → Sign In → Linked Accounts?

https://share.cleanshot.com/Lgc8qk57

The "Deactivating, unlinking, or deleting users from your account" article did not help, as it seems to apply to paid accounts only.

Thanks,

- Kiran

Greetings!
We are a school and recently many of our students have received a message that says Access Blocked: Your instructions admin needs to review Zoom

Our Admin did their best to review but unfortunately, the problem is still not solved.
Sent several tickets and now it is 96 hours and yet to hear from Zoom.

Wow, during payment time Zoom followed very fast but now we are a customer for three years, and yet we get this WORST SUPPORT

Hello. Every time I open up my zoom client on my windows PC, I see a message which says my credit card info has expired" So I go to the website and re-enter my credit card into and hit submit. It accepts it just fine and the mesage goes away. A day or two later, the message re-appears. I've checked and double-checked the credit card information and it is all correct. I've tried reaching out to customer support but apparently my account doesn't allow me to do that, which is incredibly annoying.  I'm happy to give Zoom money if they will only let me.  Can someone help me determine if I'm doing something wrong on my end? 

-Dave

Hi, I am reaching out to clarify a functionality aspect of Zoom accounts. Currently, our team operates three separate Zoom accounts, all subscribed to the Pro plan. This decision was initially made under the assumption that it was not possible to host multiple meetings simultaneously from a single account.

However, I have recently come across information suggesting that it is indeed feasible to conduct different meetings at the same time using just one account. I would greatly appreciate it if you could confirm the accuracy of this information. Specifically, I am interested in knowing whether a single Pro account can be used to host multiple concurrent meetings.

Thank you for your time and assistance in this matter.

Hi I’m looking for advice as I have contacted Zoom numerous times and just gets the same response which does not address the issue. 

I paid to renew my Pro subscription at the end of January, before my contract expired. Despite this Zoom downgraded my account. The payment shows on my account as a credit less £9 or so. Each time I contact Zoom they just say renew my account. They ignore the £146 credit on my account. I have tried to renew my account but when I do so it does not credit me the £146 so I do not want to renew until the £146 is credited or refunded, but Zoom are ignoring correspondence sent via their help line. 

Advice as how to resolve this is much appreciated.