Why are billing issues marked Low Priority in the support queue?

[Habilis_NZ]

I raised the issue of being over-charged for licenses I didn't want as a support request, and have received exactly no reply. When I check the support ticket I see that Billing requests are automatically given low priority. Is this because Zoom is really keen on fraudulently taking money off its customers for services they don't want, and then deliberately not responding to the request to reverse the transaction?