We have a PAID Subscription Account, that I currently can't access (I am using my personal, unpaid account to write this).

ZOOM is saying that it is sending a 6-digit verification code to my email address (associated with paid acc) - however it is NOT arriving (I have checked junk/spam). Therefore - I do not have access to our paid account.

Everything on the 'helpdesk' page - advises to sign in, then to submit ticket. However - I can't sign in! Iv'e been going around in circle for hours. The most frustrating thing. PLEASE can somebody help? How on earth do I speak or email technical support? Everything diverts back to nowhere (e.g. - "contact Zoom support") - when I click on the links - I'm sent back to a page with a list of options / advice (none of which is working / correct).

Chrissie

Hello,

I'm located in Thailand and trying to renew our Zoom accounts with a valid credit card (International Payments are allowed), however payment is unsuccessful.  I've tried with different web browsers as well.  I'm told to contact my bank, however the bank says there should not be any issue with payments.  I also tried GooglePay and that didn't work (attached to same credit card).

Thanks

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

Hi There,

I went on "Pause" for my pro plan on Nov 20th 2023. I received an email on Feb 20th stating that my monthly payment had been declined. On the same day I cancelled my pro subscription as I no longer use it, yet I am continuing to get emails stating that I have an outstanding invoice which covers Feb 20th to March 19th. I have not used zoom since before I went on pause and have no intention of doing so between Feb 20th and March 19th. Is there a way for this invoice to be cancelled and my access to my pro plan immediately withdrawn please?

Thanks.

I see that there is an option to change a licensed user to a Basic plan, which gives a chance to transfer meetings, webinars and cloud recordings to another user. Would this transfer only meetings, webinars and cloud recordings created by the licensed user? Does this impact any meetings or webinars for which they are an invitee?

Hello!
All our employees can't log in into their accounts. 
Nobody receiving emails from ***********.
All our users using office 365 based emails.
We have check and apply needed changes in spam filtering rule using this KB: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060106
But our problem still not solved

Hi!

I do have the Pro plan at 15.99/mo but I see now that I am charged 19.99/mo?! I also see that it "doesn't include taxes and fees". I'm in Sweden - and it struck me now - are they adding the Swedish 25% VAT to that?! I am an accountant and thus it looks to me like this could be the case then. Can I avoid that somehow? Anyone knows?

Best regards

Marianne