I purchased a license, but my user seems to be still a basic user.

When I try to assign the licence, the page shows me:

"You still have licenses available for users. Assign license to users or manage their license count."

But also:

"You have exceeded the license allocation limit for your account"

So I can't assign the licence to a user, I don't know what to do. 😞

My subscription is due to renew on 31 January. When I click on Manage Plan - Cancel Plan it displays the following message "You are unable to modify your plan until your pending coupon goes into effect on January 31, 2023. You may cancel your pending coupon and retry to take immediate effect". When I then go into Coupons - Manage, it says 'no date' under coupon details. I have tried talking to a chat bot but we just go round in circles, with the beginning advice about how to cancel and then moving on to the coupon that I don't have. I do not wish to continue my subscription and I am concerned that while on 31 Jan my pending coupon (wherever/whatever that is) may go into effect and I'll then be able to cancel, as payment is also due that day it will be too late. Can anyone offer advice? Thanks so much, Claire 

I just signed up for the Pro version, but to do so I was forced to agree to auto-renew in a year. I never have liked auto-renew for anything and find it irritating at best and obnoxious at worst. If I find value in renewing, I'll renew, but I don't want to be required to "watch the clock" to be sure to bail out if I decide not to renew.

How do I disable auto-renew? I found directions in this forum from 2022, but they did not work. It certainly is not in Zoom's interest to parade the process for disabling auto-renew, but there has to be a way to do it nevertheless. Please let me know.

Hi, 

I downgraded my subscription to a free account last month, because I no longer need it. I understood that any cloud recordings would be deleted - which is fine. But they haven’t been deleted and now Im getting daily spam about my account having used 80% of its storage.

I've tried to delete them but I can’t because I’ve downgraded. I’ve tried to contact support but there isn’t any. The irony is that I wasn’t sure that I wanted to close my paid subscription and now I’m really glad I did, because customer service is fundamental, no matter who the customer is.

I’ll wait a week and then terminate my account if there’s no support here. 

Thanks

cam

the info i found for connecting accounts says to sign into one account, go to profile, hit add account then sign into your other account, and look under profile again. where it used to say add accounts, it should say switch accounts, but this is not workingn for me at all, i just keep going in circles. any advices?