Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Tasks
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Frontline
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation
    • Tasks
    • Zoom Hub

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events
    • Webinars
    • Webinars Plus
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Singapore
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    • Zoom Events Experts
    • Nonprofit
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Rewards & Recognition
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 588
  • Admin 406
  • Agent & Supervisor Experience 19
  • Analytics and Reports 16
  • Best Practices 2
  • Billing & Invoices 978
  • Billing & Invoices Payment Methods 1
  • Chat apps 1
  • Customer Stories 84
  • Customer Success Stories 3
  • Desk phones and devices 2
  • Education 5
  • Financial Services 4
  • Integrations 1
  • Meeting Features 5
  • Messaging features 4
  • Other 659
  • Payment Methods 277
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 651
  • Upgrade Account 353
  • User & Role Administration 65
  • Workforce Management 3
  • Zoom Events Chat Compose 1
  • Zoom Virtual Agent 30
Weekly Leaderboard
User Count
Mandel
Community Champion | Employee Mandel
2
aileenfelix
Zoom Employee aileenfelix
1
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 1.7K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 1.7K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

I want to Activate my Zoom Subscription on urgent basis

I have an my old accounts with zoom meeting but due to some card's international transaction issue its last bill was not paid auto, yesterday its i was Realize while run an meeting today I paid over dues but still my subcrion show is in besic. i chan... Show more

I have an my old accounts with zoom meeting but due to some card's international transaction issue its last bill was not paid auto, yesterday its i was Realize while run an meeting today I paid over dues but still my subcrion show is in besic. i change an Currency cause in Feature that Problem Should not Be Occurred Again But  now when i Try To Make Payment For This Month Or Upgrade the Plan the option is Disabled, Its Very Urgent for us Cause Tomorrow Ester Sunday Online Church is Depends on it, So many Peoples are Depends on This Prayer. 

i Want to Activate this Service in any Condition Today Help us.


Show less

Posted in Billing & Account Management
  • 2.5K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-04-08
Posted in Billing & Account Management
  • 2.5K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-04-08
Bantiingal
By Bantiingal
• Newcomer
reply-icon Latest Reply -  2024-03-30

Changing Email address on my account

Hi. I set up my Zoom account a few years ago with my personal email address. Then I started using Zoom in a different way and I changed the email address on the account. The email now showing on my account is the correct one - but they still send ema... Show more

Hi. I set up my Zoom account a few years ago with my personal email address. Then I started using Zoom in a different way and I changed the email address on the account. The email now showing on my account is the correct one - but they still send emails (eg your credit card needs updating) to my old email address and if I set up a meeting they still use the old email address to create the invitation emails. I have tried to contact support but nobody ever got back to me. Can anyone please advise? Thanks.


Show less

Posted in Billing & Account Management
  • 1.5K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
Posted in Billing & Account Management
  • 1.5K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
KD7
By KD7
• Newcomer
reply-icon Latest Reply -  2024-03-29

can't log in zoom by Facebook

Hi everyone! I don't know if somebody encounter the same problem, that is I can't log in zoom by Facebook suddenly. ¿Does anyone know how to solve the problem?Thanks very much beforehand. The pop up window said: Actualmente, esta aplicación no está d... Show more

Hi everyone! I don't know if somebody encounter the same problem, that is I can't log in zoom by Facebook suddenly. ¿Does anyone know how to solve the problem?

Thanks very much beforehand.

 

The pop up window said: Actualmente, esta aplicación no está disponible y el desarrollador está al corriente del problema. Podrás iniciar sesión cuando esta se reactive. 

 

I am not sure if I press some button wrong, but today I just can't log in zoom by Facebook, and I have tried all means to log in, and the zoom service always asks me to go to the front page, which is exactly where I used to log in, and can't. I also aked chat service to ask ai, but they only said that I need to go to the front page. 

 

Can someone help me?

 

Thanks for reading the message. I appreciate every help. 

 

Isabella Wang. 

 

 


Show less

Posted in Billing & Account Management
  • 819 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-29
Posted in Billing & Account Management
  • 819 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-29
Isabellawang
By Isabellawang
• Newcomer

can't log on to my zoom account with facebook.

Hi, thanks for providing nice serivce.

I wanna log in with my face book ID  

But the zoom shows the the facebook deactivated with zoom.

how can I solve this problem. 

I really wanna solve this. 

thanks

Posted in Billing & Account Management
  • 674 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-29
Posted in Billing & Account Management
  • 674 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-29
gihanlee
By gihanlee
• Newcomer

I'm unable to cancel my subscription

I have tried multiple time to cancel my subscription and it want go through 

Posted in Billing & Account Management
  • 1.9K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-13
Posted in Billing & Account Management
  • 1.9K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-13
omichael003
By omichael003
• Newcomer
reply-icon Latest Reply -  2024-03-29

License

On my account a user has a pending license we would like to make it active. How do we do that?

Posted in Billing & Account Management
  • 585 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-28
Posted in Billing & Account Management
  • 585 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-28
hohlaw
By hohlaw
• Newcomer

Urgent Assistance Needed: Incorrect Email Address Entered During Zoom Account Upgrade

Dear Zoom Support Team,I am writing to bring to your attention an error that occurred during the process of upgrading my company's Zoom account. Regrettably, I mistakenly entered the wrong email address.Due to this oversight, I inadvertently schedule... Show more

Dear Zoom Support Team,

I am writing to bring to your attention an error that occurred during the process of upgrading my company's Zoom account. Regrettably, I mistakenly entered the wrong email address.

Due to this oversight, I inadvertently scheduled a meeting using the incorrect account. Unfortunately, I am now unable to access this account as it requires a verification code.

I am reaching out to seek your assistance in rectifying this issue promptly, as my job responsibilities are at stake. I kindly request your help in resolving this matter and ensuring that I can regain access to the account with the correct email address.

Your prompt attention and support in resolving this issue would be greatly appreciated.

Thank you for your assistance.


Show less

Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-28
Posted in Billing & Account Management
  • 1.1K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-28
SEMED_Nideria1
By SEMED_Nideria1
• Newcomer

Zoom Customer Support - no action in 14 days

I have a support request BIL0719969 regarding a billing issue and I seem unable to get action on this.How can I get Zoom Support to give this attention?I am hoping Zoom Support is unlike Microsoft Support where very little is provided except by the C... Show more

I have a support request BIL0719969 regarding a billing issue and I seem unable to get action on this.


How can I get Zoom Support to give this attention?


I am hoping Zoom Support is unlike Microsoft Support where very little is provided except by the Community.


Regards Peter Ellenby


Show less

Posted in Billing & Account Management
  • 1.8K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-20
Posted in Billing & Account Management
  • 1.8K Views
  • 2 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-20
IHYC
By IHYC
• Newcomer
reply-icon Latest Reply -  2024-03-28

I want to decrease plan

I purchased 3 licensed Webinar 1000, but now I no longer need that much, I want to keep 1 licensed Webinar account only. However, on March 22, Zoom issued the invoice for 3 licensed Webinar 1000 (I forgot to cancel before March 22) I cannot pay that ... Show more

I purchased 3 licensed Webinar 1000, but now I no longer need that much, I want to keep 1 licensed Webinar account only. However, on March 22, Zoom issued the invoice for 3 licensed Webinar 1000 (I forgot to cancel before March 22) I cannot pay that much. So I refused to pay the invoice, is there any suggestion for my case?


Show less

Posted in Billing & Account Management
  • 703 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
Posted in Billing & Account Management
  • 703 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
khailt
By khailt
• Newcomer

Created new zoom account in error

Hi! I created a new zoom account in error while trying to upgrade, only to realize there was a typo in the email address. As such, i am unable to log into this newly created account, and it is connected to my credit card now and a subscription is bei... Show more

Hi! I created a new zoom account in error while trying to upgrade, only to realize there was a typo in the email address. As such, i am unable to log into this newly created account, and it is connected to my credit card now and a subscription is being charged, which i need to be cancelled. Can someone from the Zoom team help please? 


Show less

Posted in Billing & Account Management
  • 806 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
Posted in Billing & Account Management
  • 806 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-03-27
chikezie
By chikezie
• Newcomer
  • « Previous
    • 1
    • …
    • 131
    • 132
    • 133
    • …
    • 384
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros