We are using a 3rd party online scheduling tool for our clients to book appointments with us. When someone selects video conferencing for the appointment type, the tool automatically populates our Zoom link. Great!  However, the client then gets a meeting request in their inbox, and if they Accept it to add to their own calendar, the acceptance notice goes to the Zoom account owner's email. Account owner is the business owner and does not want these emails. How do I ensure the business owner/account owner does not receive all these 'accept' emails? If I change the acct owner email address to an Admin's email address, will this resolve the issue? But, what else does it change as it relates to Zoom account and Zoom communications?

Hi there,

I'm unsure the best way to approach this as it seems like I cannot submit a ticket without having a paid subscription, so I'm trying out here.

At the organization where I work, our Executive Assistant passed away pretty suddenly. It's been pretty tough on our team, but we're now at the point where we need to start closing some of his accounts or transferring responsibilities from them to another person. The EA who's passed was the one who set up all our prescheduled zoom meetings and I'm looking to figure out how I can both close his account, and remove the prescheduled meetings he had set up.

I don't think there's a reasonable way to do this without zoom intervening with back end capabilities since nobody on our team has access to his secured account information.

Does anybody have a suggestion for how to solve this or get in conversation with zoom staff on how this could be reconciled?

Thanks,

D

A year ago I came here because I somehow had two Zoom accounts associated with the same email address. Since you use the email to log in, one of the accounts was unreachable. Somehow both were paid. I never got the money back for the account I couldn't access.

I thought I got the secondary account deleted last year using advice I received here.

But no. I got notifications that my renewal payment was past due on that account. I ignored them, since the Visa card I used for the accounts had expired. But my bank statement shows that Zoom charged my expired Visa card more than a month after it expired, renewing the account I can't access for another year.

I went to the Web portal and the support pages and tried to explain to bots, but they don't listen, they only type solutions to other people's problems. The bots are frustrating and annoying.

I continue to get "overdue billing" notes for the second of my two accounts. I followed the directions on Zoom's support pages to cancel that account. The same page at the Zoom web portal shows the account cancelled, an overdue payment notice, and the news that my account will be cancelled a year from now.

I never wanted two Zoom Pro accounts.

Today I want ZERO Zoom Pro accounts.

I want a refund of the unauthorized charge to my expired Visa card.

I sent email to several likely Zoom email addresses, but they They all bounced back as undeliverable. Those emails included screen captures, downloaded invoices, and all the information they would have needed to verify my story.

I don't live in the US and I can't call the toll-free support number.

How do I contact Zoom support and get them to straighten this out?

I raised the issue of being over-charged for licenses I didn't want as a support request, and have received exactly no reply. When I check the support ticket I see that Billing requests are automatically given low priority. Is this because Zoom is really keen on fraudulently taking money off its customers for services they don't want, and then deliberately not responding to the request to reverse the transaction?