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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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  • Or, start a new community discussion

Pinned Posts

  • 4489 Views
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  • 4 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Community Moderator | Employee

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Refund

Hello, I just got charged for the Pro package which I really don’t need. Does Zoom offer a refund upon request?

2024-01-02
|
Posted in Billing & Account Management
Ayanthi by Ayanthi • Newcomer
  • 245 Views
  • 0 replies
  • 0 likes

i have a coupon code for USD Currency but i am from india in which inr is currency

i have a coupon code for USD Currency but i am from india in which inr is currency., if i change currency to usd and put my coupan code there to purchase zoom meeting pro will it work?

2024-01-01
|
Posted in Billing & Account Management
samrattrpth by samrattrpth • Newcomer
  • 400 Views
  • 0 replies
  • 0 likes

2 zoom accounts, with different emails and packages.

Have an old email account but it now has the Pro package. My new email address has the Zoom free package. Is there a way to transfer the Pro to my new email, or must I delete both accounts and start over? Any suggestions please?

2023-12-31
|
Posted in Billing & Account Management
Latest Reply 2024-01-01
PAS2 by PAS2 • Newcomer
  • 712 Views
  • 1 replies
  • 0 likes

Sign-in Disabled

I am using my account for me to post here. This is regarding a company account, support (at) ZYZ. We have not used this account in a long time and are now trying to recover it. We want to keep the address because it is tied to our support email addre...

2023-12-13
|
Posted in Billing & Account Management
Latest Reply 2024-01-01
Keirak by Keirak • Newcomer
  • 885 Views
  • 2 replies
  • 0 likes

Can not access my account and being billed monthly.

i lost access to my old email linked to the zoom account. everytime i log in to zoom it asks me to get a verification code sent to the email i lost access to.so i can not reach the account, but still i am being billed monthly for a year now, trying t...

2023-12-31
|
Posted in Billing & Account Management
WafaAhmad by WafaAhmad • Newcomer
  • 332 Views
  • 0 replies
  • 0 likes

Tax exemption

When I try to sign up for zoom pro. I have to declare my tax exempt status. I am not tax exempt. Does this prevent me from signing up for pro?

2023-02-04
|
Posted in Billing & Account Management
Latest Reply 2023-12-31
ctop876 by ctop876 • Newcomer
  • 2042 Views
  • 1 replies
  • 0 likes

Unable to pay for this registration

Hi Team, We are getting error after waiting for response from paypal "Unable to pay for this registration Please check your account balance and try again" We talked to sales/support but they were not able to provide proper resolution. We created busi...

2023-12-31
|
Posted in Billing & Account Management
sonanimehul by sonanimehul • Newcomer
  • 356 Views
  • 0 replies
  • 0 likes

Question on Large Meeting Room Offer

Zoom has a Large Room offer expiring 12/31 coupon code LGMTG50WB.What are the terms of the offer? That was not listed anywhere accessible.It says it is applicable for 4 months on Monthly billing, but can this be cancelled any time? Even after 1 month...

2023-12-30
|
Posted in Billing & Account Management
Harry_N by Harry_N • Newcomer
  • 356 Views
  • 0 replies
  • 0 likes

Can not find where to apply for a vanity URL

I have a pro accountI go to https://zoom.us/accountI do not see anywhere it says to apply for a vanity url?

2023-12-28
|
Posted in Billing & Account Management
Latest Reply 2023-12-30
jtown by jtown • Newcomer
  • 438 Views
  • 1 replies
  • 0 likes

Resolved! CHANGE MY PAYMENT METHOD

Hi Please change my payment to manual 

2023-05-14
|
Posted in Billing & Account Management
Latest Reply 2023-12-30
antonyananth7 by antonyananth7 • Newcomer
  • 1054 Views
  • 3 replies
  • 0 likes
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