Dear all,

I really need HELP....

I cannot connect to my account,  as I do NOT receive mail in my 'connection mail'. Not even in spam.

Impossible de talk to a real human being from Zoom support.

I try to change my email connection in my profil but Zoom System tell me ' Confirm with the code you received in your mail'.
But I don't receive anything.

Can you help?

Thanks

I inherited a zoom admin account at a new job. I am not a zoom expert... The account type is shown as PRO. It has 5 paid licenses for 5 users in our company all who have the same domain name.  I invited the other employees of the company to the zoom account, everyone has the same email domain name. Some employees had setup paid Zoom accounts with their domain email in the past (not part of the 5 mentioned above). When they accepted the invite those paid accounts show in the organization as basic. If I remove those new accounts that are licensed and they login into them the account shows as licensed. It was my understanding that under these circumstances, those paid accounts invited in would retain the license that they have paid for. What am I missing?

Hello!

We have account with current Business plan and it is locked to Reseller Partner for Billing and plan changes.

Our company should make procurement of Zoom service in accordance with the legislation on procurement. And the winner of the tender are not current Reseller Partner.

How can we unlock our account from current Reseller Partner ?

Zoom support didn't respond to chat and emails. 😞

Hey Zoom community - wanted to pick your brain on a VERY unusual issue and I'm hoping some of you can help, as the billing support team has not gotten us the support or assurance we need here. Sharing a timeline of events for context and I would love it if someone could provide us meaningful advice:

• Opened a zoom account in december, assigned a credit card and purchased Zoom phone licensing
• Immediately after purchasing the licensing, we prepared our numbers to port via the system (which we scheduled a few weeks out)
• Days later, after the number port was confirmed, our newly created account was unexpectedly suspended, citing a violation of terms or acceptable use. We panicked and canceled the number port immediately, out of fear of losing our numbers to a winning carrier (Zoom) that canceled our account. If we lost our numbers, our business would be hosed.
• Fast forward a week or two, and Zoom billing team sends us an email saying our account was canceled in error on their part, and has been reinstated.
• Seeing that everything is okay, we reschedule our port to weeks later (again). Port goes smoothly and we've been using the service for a few days without issue.
• Our second invoice came up due today and the credit card rejected, which is odd because it works perfectly. Tried three unique cards to pay the bill (two business cards and then even a personal), and all of them rejected. Billing team is telling us this is an issue with our cards, and I'm convinced it's an issue on Zoom's end somehow.  There is no way three different cards are all problematic, and the banks are not flagging it.

Given the unusual history, we are very concerned our account could be suspended and all we want to do is pay our Zoom bill. If we lose service somehow (or our associated numbers) this could destroy our business. Any advice is greatly appreciated!