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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Can not turn off OTP

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security ... Show more

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security tab, the app will not let me sign in without an otp or two factor... Please help


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2023-10-03
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2023-10-03
soulsensepk
By soulsensepk
• Newcomer
reply-icon Latest Reply -  2024-04-10

Zahlungsmethoden

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bi... Show more

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bitte, kann ich dann hier bezahlen?


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2024-04-10
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2024-04-10
NaLi_1
By NaLi_1
• Newcomer

iam a single user and want to upgrade to pro with 500 members capacity

iam the only user to host the meeting but i need more members capacity in my zoom meeting what can i do

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2024-04-09
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2024-04-09
aonex
By aonex
• Newcomer
reply-icon Latest Reply -  2024-04-09

Identity/authentication deduplicaiton

My Zoom account currently supports username/password and Google Auth as factors of authentication. However, logging in with Google Auth doesn't actually log me into the super admin Zoom account, and its causing a massive headache. Here are some issue... Show more

My Zoom account currently supports username/password and Google Auth as factors of authentication. However, logging in with Google Auth doesn't actually log me into the super admin Zoom account, and its causing a massive headache.

 

Here are some issues this causes:

- I'm randomly signed out of Zoom throughout the day -- if I sign in with a different auth than what I booked a meeting as, then I don't count as the host of that meeting

- Zoom support doesn't recognize 

- I do not have host permissions in meetings if I sign in with Google Auth but the meetings were booked with UN/PW auth

- I now have some meetings booked with both given I had my Calendly hooked up with one auth method and my GCal connected with another

 

Does anyone know how to reconcile the auths so they provide the same experience?


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2024-04-09
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2024-04-09
cpitt96
By cpitt96
• Newcomer

Duplicate Subscriptions

How can I tell if I have two subscriptions? I ordered a new subscription under my entity name but when I sign in it takes me to my other account and I'm not allowed over 40 minutes, which should be with my Pro subscription.

 

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2024-04-09
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2024-04-09
jlang
By jlang
• Newcomer

Duplicate payment

 

I am writing to ask you to contact me to my email because the same invoice was paid twice. The payment was processed twice, once for each credit card I sent. I would like to give all the information via email so please could you contact me? Thank you

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2024-04-02
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2024-04-02
begoña1
By begoña1
• Newcomer
reply-icon Latest Reply -  2024-04-09

How do I connect mutiple zoom accounts

we acquired another company and I'm interested in how we can add the new company to our instance. I have an account (i.e name at company) in both systems but the new company system does not work. I assume google IAM is running into problems with my s... Show more

 

we acquired another company and I'm  interested in how we can add the new company to our instance.  I have an account (i.e name at company) in both systems but the new company system does not work.  I assume google IAM is running into problems with my same email.  How do we bring together the systems?  we need to keep the branding of the new company in the URL . 


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2024-03-27
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2024-03-27
psayles
By psayles
• Newcomer
reply-icon Latest Reply -  2024-04-09

downgrade request

We have received your downgrade request listed below. This downgrade will only take place on the next billing date if your administration does not allocate more licenses than you requested to downgrade by that date.Next billing date after current pla... Show more

We have received your downgrade request listed below. This downgrade will only take place on the next billing date if your administration does not allocate more licenses than you requested to downgrade by that date.

Next billing date after current plan downgrade


10 Zoom One Business Monthly license(s) 1 Zoom One Pro Monthly license(s) 

To undo this downgrade request, please delete the request from the billing portal.


https://imgur.com/a/UFbEfZk

I got this message and not sure how I make it back. and 


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2024-04-08
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2024-04-08
WanyKim
By WanyKim
• Newcomer

Subscriptions

Is there an overlap between 500 participants annual and 1000 participants annual?

 

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2023-04-03
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2023-04-03
TT23
By TT23
• Newcomer
reply-icon Latest Reply -  2024-04-08

Payment deductions but zoom plan did not work

I needed to upgrade my plan last february, I purchased a plan, the payment was deducted right away. But I was not able to use it. I tried to call them through international and local numbers. No one was responding, this month, I got a payment deducti... Show more

I needed to upgrade my plan last february, I purchased a plan, the payment was deducted right away. But I was not able to use it. I tried to call them through international and local numbers. No one was responding, this month, I got a payment deduction from my bank again. How can this be fixed? I am very disappointed about this.


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2024-04-08
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2024-04-08
colourmaria
By colourmaria
• Newcomer
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