Ugrade account

[Barthaa]

On two occasions zoom offered me a larger package with a unique price, both times, they did not deduct the amount from my card that they should have, so they blocked it and have now downgraded me to basic .
How can I email someone about this who can look into what happened? The chatbot, never led to any results.

Thx.

[S_K]

Hi @Barthaa 

Thank you for reaching out to Zoom Community!

I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.

• Contact Billing

• Billing and Payments Support Hub