Access issue with two-step verification

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Following my numerous and unsuccessful requests for assistance to unlock my
two-step login into my account, I have not yet received any assistance to help resolve the issue. I cannot receive SMS to unlock my account and login.

Kindly treat it as urgent.

Regards,

Chrispus Mwakundia
Concerned client

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