Somebody Help me!! I believe there is a significant mistake, as I never requested the cancellation of my account this account was recently created by me to replace another corporate account at my work because the owner of the previous account was fired from the company.

I attempted to cancel the previous account , and I was notified that the cancellation status is effective until May 13, 2025. I have submitted a ticket requesting that this account be canceled immediately, as no subscription payments will be made for this account.

Can someone please help me recover my Zoom One Pro subscription, which has already been paid for? I submitted a ticket with this request, but there is not response immediately, I need to ensure that I won't have any issues with the upcoming committee meeting I have planned for next Thursday.

I appreciate your assistance with this request.

I have a paid Zoom account, when I try to make changes it keeps telling me i can't because i am not admin, i do not have any other user on the account and when i check the roles, it shows 'The account owner has full privileges to manage a Zoom account'..I can't edit my role to admin. What do i do?

Hello,

New to the forum, not to Zoom...

I have a Pro license and as the payment method is filled in, the amount for the yearly subscription is charged automatically to my credit card.

The statement from the credit card comes about a month after the charge which means I only see this at that time. I then have to go to the history of my account to see the invoice...

My question: would it be possible to get a warning (e-mail preferably) when new invoice is available (and as soon as it is available)? This to make sure I can get the invoice immediately to go into the books...

I see on the forum it is possible to send messages for late payments so this should be possible as well?

Thanks very much!,

Greetz,

LVL2070

Yo cancelaba la cuenta de zoom hace 3 años mensualmente, pero este año 2024 decide cancelarla anualmente. Sin embargo me siguen descontando los pagos mensuales, lo cual indica que pago DOBLE. 

¿Como hago para cancelar esa inscripción mensual que tenía hace 3 años y que me reembolsen lo que me han cobrado?

Gracias

I want to give you money!  But not $160 per year. I know so many people that want a "family" plan, willing to pay to avoid the 40 minute free limit.  We don't need 100 people 30 hour Pro meetings.    Why not offer something for like 10 people,  for 4-5 hours, $49??

A colleague left the company and I (the admin of all accounts of our company) have to change the account of the former employee for a new employee .
I have made the change for the former colleague and she has confirmed the changelink email from Zoom! Nevertheless, the access for the new employee is not working! Why? Can somebody pls. help me...Zoom Support (chatbot) does not understand my request and my problem. So it can not be solved...