HELP!!! Zoom claiming I have no live support, even though I have pro

[BirchBarkAdmin]

Hi--

I am beyond frustrated with Zoom.  We have Zoom Pro and Zoom Phone.  Our phones are not ringing so I tried to contact Zoom for live chat support (which I have used within the past couple of days).  Zoom's stupid bot is saying that our account does not come with live support.  I do not know why the live support is not working now, when we are clearly paying for Zoom Pro.  I have an invoice indicating that we paid for Zoom Pro for the next year.  Zoom's horrible support is paralyzing us.  We are paying for help and cannot receive it.  I do not know what I can do.  Any advice is welcome.

[RevWS]

I've had similar issues. I find Zoom support to be terrible.

[RevWS]

Zoom support is terrible.

[MGSR]

Hello there,

I'm sorry for the inconvenience. Live chat support is included as part of the service for customers on our Pro Plan who have more than $50 per month. You may check the support plans here.

However, you can still receive support by submitting a ticket through our support system or engaging here in the community forums. Both of these options are available to help address your inquiries and provide assistance.
 

Thank you for your understanding, and please let us know if you have any further questions.