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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Account Not Upgrading

My account was upgraded to pro with my company. I received an e-mail from zoom to update and a success message after it was done. Now, it says I am on the pro plan under account information but still says basic in my profile space and is kicking me o...

2023-07-12
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
kristen4 by kristen4 • Listener
  • 135 Views
  • 1 replies
  • 0 likes

Ödeme Planı Hakkında

Merhaba, zoom üyeliğimi ücretsiz üyelikten bir üst segmente yükselttim ve bu esnada aylık faturalandırmayı seçtim. Fakat yine de 129 Euro olarak ücret hesabıma yansıdı bu durum da bana gerçekçi gelmedi. Bu sebeple kuşku duyduğum için iletişime geçmek...

2022-06-27
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
Çağla by Çağla • Listener
  • 536 Views
  • 2 replies
  • 0 likes

All meetings disappeared today!

I have a pro-plan ( $15.99/mo) and have been using Zoom for 4 years. I have had scheduled recurrent meetings until August 31. Today they all disappeared. My account does not show at all even though i could log in. About one year ago I changed the ema...

2023-07-12
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
ShantaGabriel1 by ShantaGabriel1 • Listener
  • 130 Views
  • 1 replies
  • 0 likes

Unable to access pro after payment

Hi Team, I am unable to access my account even after payment and clearing of invoices. Kindly resolve this asap since it is a work related profile and this is impacting my work, not to mention that money which is already paid is not being respected. ...

2023-07-12
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
Ipsita by Ipsita • Listener
  • 177 Views
  • 1 replies
  • 0 likes

Billing over charging

I have signed up for $19.95 per month and it shows that they will be charging $199.50 per month. This is wrong - fix it.

2023-07-10
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
annpatriot by annpatriot • Listener
  • 221 Views
  • 3 replies
  • 0 likes

meetings disappeared

All my meetings recurring up to August 31 disappeared today. Zoom does not even show that I have a monthly pro account that I pay $15.99 per month . Help I am supposed to lead a meeting today! July 12

2023-07-12
|
Posted in Billing & Account Management
ShantaGabriel1 by ShantaGabriel1 • Listener
  • 73 Views
  • 0 replies
  • 0 likes

Zoom’s VAT Registration Number: 694857823 - Not correct

Dear all, Please note that the final invoice received from you have wrong registration number as we checked on the electronic system and the number didn't match to Zoom Please advise urgently Invoice attached FYR

2023-07-10
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
EBS0 by EBS0 • Listener
  • 191 Views
  • 1 replies
  • 0 likes

I was over charged for 3,995.92 USD for a cloud storage that I didn't use.

In 2022, I had an online conference so I hired 1 company with a business license with Zoom. I gave that company my email and password so they could add me as one of their members. I paid for online license meetings through that company.In 2023, that ...

2023-07-11
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
korncreative by korncreative • Listener
  • 179 Views
  • 1 replies
  • 0 likes

unable to payment using my zoom account payment plateform

when trying to pay via credit my account pop that "it give CURL error and saying my account is blocked due to security reason. now they have down graded our account

2023-07-12
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
ICSOutsourcing by ICSOutsourcing • Listener
  • 143 Views
  • 1 replies
  • 0 likes

Account Cancelation

What specifically is the process to follow? I’ve tried multiple times to call Sales and Customer Support both are in a drum, fill you with hours of hold times.please advise with a straightforward way to do this! I thank whoever responds in advance.

2023-07-10
|
Posted in Billing & Account Management
Latest Reply 2023-07-12
wwmarsh3 by wwmarsh3 • Listener
  • 234 Views
  • 2 replies
  • 0 likes
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