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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

over charged

SophieBick
Newcomer
Newcomer

‎2024-05-30 01:05 PM

Anyone got any help?

I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?

Does anyone know how to talk to a zoom agent?

Many thanks

Sophie

Topics:
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2 REPLIES 2

Excalibur1
Newcomer
Newcomer

‎2025-02-10 07:39 PM

I am being charged for three accounts and I’m only using one. Can you please cancel 2 of the accounts?

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to Excalibur1

‎2025-02-11 06:53 AM

Hello @Excalibur1,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this resource on canceling your subscription. 

If you need further assistance, please let us know. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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