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over charged

SophieBick
Newcomer
Newcomer

‎2024-05-30 01:05 PM

Anyone got any help?

I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?

Does anyone know how to talk to a zoom agent?

Many thanks

Sophie

Topics:
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2 REPLIES 2

Excalibur1
Newcomer
Newcomer

‎2025-02-10 07:39 PM

I am being charged for three accounts and I’m only using one. Can you please cancel 2 of the accounts?

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to Excalibur1

‎2025-02-11 06:53 AM

Hello @Excalibur1,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this resource on canceling your subscription. 

If you need further assistance, please let us know. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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