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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

  • 969 Views
  • 2 Replies
  • 5 Likes

Billing & Account Management Topics Cleanup

The Billing and Account Management board serves as a designated space for community users to seek assistance on matters pertaining to account access, billing and invoicing, subscriptions, payment meth...

Bri_0-1680208746997.png
2023-03-30
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Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

I have paid all my dues and it still kicks me out of the meeting after 40 Mins

This is so frustrating that I have cleared all my dues and the billing section shows "no dues" and yet im kicked out of the meetings after 40 mins. WHY?

2023-03-13
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
Cognizeal by Cognizeal • Listener
  • 123 Views
  • 1 replies
  • 1 likes

Resolved! Invoice

Hi. 3 fays ago i got a new invoice for this year to pay another year but i m still thinking..i might not need zoom anymore. What shell i do? I didnt pay yet but they keep sending me mails about when shoud i pay. Do i have to do somethong or just llea...

2023-03-13
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
Szkinga5 by Szkinga5 • Listener
  • 237 Views
  • 1 replies
  • 0 likes

Error in Payment for Zoom Pro service (new user)

Please get a Singapore support agent to give me step by step guidance for payment.

2023-03-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
shiuyan by shiuyan • Listener
  • 143 Views
  • 1 replies
  • 0 likes

Pro Plan

Hello I paid a Pro plan and they keep writing to me that i have a basic tariff

2023-03-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
Daria2 by Daria2 • Listener
  • 151 Views
  • 1 replies
  • 0 likes

Invoice for a specific user account

HiIs there a way to get an invoice for a specific user in my zoom portal?

2023-03-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
MIT by MIT • Listener | Zoom Partner
  • 179 Views
  • 1 replies
  • 0 likes

Resolved! I cancelled my subscription and I was charged anyways.

2023-03-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
mokikianimation by mokikianimation • Listener
  • 235 Views
  • 1 replies
  • 0 likes

40 minute limit, asking for upgrade, even though my upgrade plan is paid unti May

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. Why did this happen?

2023-01-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
mm2020 by mm2020 • Listener
  • 585 Views
  • 5 replies
  • 0 likes

Question

What currency is charged in zoom? Is my charge made in USD or in Mexican pesos?

2023-03-08
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
Ignaciopsm by Ignaciopsm • Listener
  • 169 Views
  • 1 replies
  • 0 likes

Subject

Hi.I wanted to create my account but I accidentally selected educator and now I can't remove the fact that I am an educator, so it doesn't let me access with my email. How can I remove that I am an educator?

2023-03-14
|
Posted in Billing & Account Management
anonimo123 by anonimo123 • Listener
  • 189 Views
  • 0 replies
  • 0 likes

zoom was charged from my account but I don't have zoom pro

I have a problem with zoom, they have charged more than 20 dollars from my account but I still don't have zoom pro, I also agreed to a promo to pay 7.5 dollars for 4 months, but it deactivated after a few days, and now they charged me of 23.56 dollar...

2023-03-08
|
Posted in Billing & Account Management
Latest Reply 2023-03-14
3019818409 by 3019818409 • Listener
  • 167 Views
  • 1 replies
  • 1 likes
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