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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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  • Or, start a new community discussion

Pinned Posts

  • 4316 Views
  • 0 Replies
  • 4 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Community Moderator | Employee

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Webinars no longer working

I have the Pro plan. I had access to webinars, in fact, I had scheduled out several weeks of webinars and now they are just GONE and I am getting a message that is just telling me what a webinar is. As if I don't have this feature anymore. Did the pl...

2021-10-27
|
Posted in Billing & Account Management
Latest Reply 2021-10-27
TheKrissyChin by TheKrissyChin • Newcomer
  • 1198 Views
  • 3 replies
  • 0 likes

Payment Error of Zoom Webinar

I would like to buy a Zoom Webinar for 5,000 attendees to watch our live. However, I cannot make the payment successfully during the online payment by using credit card. The following statement shown below:''Error! The system could not process your r...

2021-10-26
|
Posted in Billing & Account Management
Latest Reply 2021-10-26
Ericaneedshelp by Ericaneedshelp • Newcomer
  • 1668 Views
  • 1 replies
  • 0 likes

Accidentally cancelled my zoom subscription

Hi, I accidentally click on a link which cancel my zoom subscription, can I re-subscribe in order to retrieve back all my recording and report using back same email address. Please advise urgently Jojo

2021-10-26
|
Posted in Billing & Account Management
Latest Reply 2021-10-26
Jojo_lim by Jojo_lim • Newcomer
  • 1135 Views
  • 1 replies
  • 0 likes

Resolved! wrong VAT invoiced

Hey everybody, by upgrading I had to pay 21% VAT because of Spain. BUT: I am on the Canary Island who belongs to Spain BUT we have our own VAT of only 7%. So the invoiced amount is not correct. How can I contact Zoom per e-mail etcetera to make me th...

2021-10-24
|
Posted in Billing & Account Management
Latest Reply 2021-10-25
AndrasGC by AndrasGC • Explorer
  • 1601 Views
  • 2 replies
  • 0 likes

Can't Purchase Webinar Add-On

Is anyone having this problem? On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this: Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is n...

2021-10-23
|
Posted in Billing & Account Management
Latest Reply 2021-10-23
pancakeboy by pancakeboy • Newcomer
  • 1036 Views
  • 1 replies
  • 0 likes

Two businesses = Two Separate Accounts?

Greetings! I have two separate businesses. I currently have only one Zoom Account (free option). I am finding that it is important to have one account for each business because when I invite people for meetings the invites come from the one gmail acc...

2021-10-05
|
Posted in Billing & Account Management
Latest Reply 2021-10-23
skyword by skyword • Participant
  • 5876 Views
  • 7 replies
  • 0 likes

upgrade plan error

I juste purchased the plan Pro, the payment was successful but I still stay in the basic plan. I'm not able to contact the support service. What can I do now ?

2021-10-22
|
Posted in Billing & Account Management
Latest Reply 2021-10-22
yuki_lingjiayi by yuki_lingjiayi • Newcomer
  • 933 Views
  • 1 replies
  • 0 likes

Resolved! interruption of the pro subscription after the subscription renewal deadline

On October 14 my pro subscription expired and it was automatically renewed. I didn't use it much and I noticed only today, on October 22, that he was trying to take my money from my card. they didn't succeed because I still don't have enough money on...

2021-10-22
|
Posted in Billing & Account Management
Latest Reply 2021-10-22
violetaroncis by violetaroncis • Newcomer
  • 874 Views
  • 1 replies
  • 1 likes

Trying to upgrade to pro

Trying to upgrade. Current location is Montenegro but credit card & mailing address is in UK. Can't complete the upgrade process because the amount they're charging me is in euros but I'm trying to pay in pounds sterling. I have gone into settings to...

2021-10-20
|
Posted in Billing & Account Management
Latest Reply 2021-10-22
DeniseBJ by DeniseBJ • Newcomer
  • 1520 Views
  • 2 replies
  • 0 likes

i need refund!

my account renewed automatically. I canceled my subscription. please refund me

2021-10-20
|
Posted in Billing & Account Management
Latest Reply 2021-10-20
minhpnt91 by minhpnt91 • Newcomer
  • 735 Views
  • 1 replies
  • 0 likes
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