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Hacked Facebook account was linked to original zoom account.

DrCKK46
Newcomer
Newcomer

‎2022-05-13 05:20 PM - last edited on ‎2023-04-21 10:44 AM by Community Moderator | Employee

I never established a password for my Zoom room. I signed in with Facebook. When I tried to do that today, it didn't work, probably because earlier this week my FB acct was hacked and I had to change passwords and email. I had a meeting so quickly established another account with unlimited minutes per call. Now I have 2 accounts and only need one. I have videos saved on original account. I am getting no help with the articles, chat, etc. Is there a phone number?? I've already paid for a year. And I doubt that the other billing (monthly) will stop. Appreciate any help.  ***********

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2022-08-25 11:15 AM

Hi @DrCKK46 , thank you for your contribution! 

I know it has been a bit since you initially posted. Were you able to reach our support team? If you have not, please let me know and I will create a ticket for you on your behalf. Thank you!

 

Carla,

Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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